Subject: Ticket Assigned - Conversation with Squeaking Pizza
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 13 Nov 2020 22:01:44 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Squeaking Pizza Squeaking Pizza                    I placed an order yesterday and you have charged me twice and delivered double the items. I want to a refund please. Order number 8213884407 YOU CHARGED ME 43.600kd TWICE.           01:41 AM, 14th Nov                     Squeaking Pizza                    How can I get a refund.           01:42 AM, 14th Nov                   Syed                   Hi, Thanks for coming to chat. I'm Syed, How may I help you?           01:44 AM, 14th Nov                   Syed                   Please give me few minutes I will check           01:49 AM, 14th Nov                   Syed                   Dear Customer As I checked did not get any details of double deduction           01:51 AM, 14th Nov                   Syed                   if you have charged twice           01:51 AM, 14th Nov                     Squeaking Pizza                    Thank you. This is both order numbers 8213879621 and 8213884407. As you can see I have been charged twice           01:52 AM, 14th Nov                   Syed                   please share the bank statement and transaction ID           01:52 AM, 14th Nov                     Squeaking Pizza                             01:53 AM, 14th Nov                   Syed                   Dear Seema           01:54 AM, 14th Nov                   Syed                   as per both order Id, both has been delivered to you successfully           01:54 AM, 14th Nov                   Syed                   Please confirm if you want to return one of the both orders           01:55 AM, 14th Nov                     Squeaking Pizza                    I want to return one           01:56 AM, 14th Nov                     Squeaking Pizza                    The reason I ordered twice is because the homecentre website said it was unsuccessful first time. I only want to return one as I do not need a double           01:57 AM, 14th Nov                   Syed                   dear Seema           01:59 AM, 14th Nov                   Syed                   Would like to inform you that your return request has been raised to the relevant team           01:59 AM, 14th Nov                   Syed                   and the courier team will contact you within 3-4 working days           02:00 AM, 14th Nov                     Squeaking Pizza                    Thank you. That's great. I appreciate your help.           02:01 AM, 14th Nov                   Syed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           02:01 AM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1686681