Subject: Ticket Assigned - Conversation with dr smita dutta
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Nov 2020 21:21:31 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dr smita dutta dr smita dutta                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dr smita dutta Bot:  Hi Dr Smita Dutta ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  597194114            01:00 AM, 14th Nov                     dr smita dutta                    Hi           01:00 AM, 14th Nov                   Syed                   Hi Smita, Thanks for coming to chat. I'm Syed, How may I help you?           01:00 AM, 14th Nov                     dr smita dutta                    Hi I asked for return of 2items           01:01 AM, 14th Nov                     dr smita dutta                    I got msg and call from the pickup guy           01:02 AM, 14th Nov                     dr smita dutta                    He took the items but I did not receive any message from centre point it's been 4days           01:02 AM, 14th Nov                     dr smita dutta                    After that I got a call from your customer care he asked me the details of guy who picked my parcel .Yet he has not updated me .No msg from centre point also           01:04 AM, 14th Nov                   Syed                   Dear Smita           01:04 AM, 14th Nov                   Syed                   can you share the order number with us           01:04 AM, 14th Nov                     dr smita dutta                    So please tell me Order #6239124016 status           01:07 AM, 14th Nov                     dr smita dutta                    Are you robot?           01:09 AM, 14th Nov                     dr smita dutta                    Please reply           01:13 AM, 14th Nov                   Syed                   sorry for delay           01:15 AM, 14th Nov                   Syed                   please give me few minutes           01:15 AM, 14th Nov                   Syed                   I will check           01:15 AM, 14th Nov                     dr smita dutta                    Ok           01:16 AM, 14th Nov                   Syed                   Dear Smita, Would like to inform you that your return shipment has been received at WH           01:18 AM, 14th Nov                   Syed                   and today and tomorrow are not working days           01:18 AM, 14th Nov                   Syed                   so the refund will be initiated from our end on sunday           01:19 AM, 14th Nov                     dr smita dutta                    Ok thank you syed           01:19 AM, 14th Nov                   Syed                   please contact us again if you not received any notification from our end regarding the refund info           01:19 AM, 14th Nov                     dr smita dutta                    Sure           01:20 AM, 14th Nov                   Syed                   Is there anything else I can help you with?            01:20 AM, 14th Nov                     dr smita dutta                    That's all thank you           01:20 AM, 14th Nov                   Syed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           01:21 AM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1686646