Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Nov 2020 20:20:24 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:31 PM, 13th Nov                   Syed                   Hi, Thanks for coming to chat. I'm Syed, How may I help you?           11:32 PM, 13th Nov                     hi                    9614066739           11:33 PM, 13th Nov                     hi                    This was my order           11:33 PM, 13th Nov                     hi                    I cancel.have u added the money of sh           11:33 PM, 13th Nov                   Syed                   please give me few minutes           11:35 PM, 13th Nov                   Syed                   i will check           11:35 PM, 13th Nov                     hi                    Ok tks           11:36 PM, 13th Nov                   Syed                   Dear customer would like to inform you that your Shukran points value is not refunded to the My credit account           11:39 PM, 13th Nov                   Syed                   due to technical error           11:39 PM, 13th Nov                     hi                    Thwn how can i get it back?           11:40 PM, 13th Nov                     hi                    Then how can i get it?           11:40 PM, 13th Nov                   Syed                   please give me 2 days will escalate your concern to the relevant team           11:40 PM, 13th Nov                   Syed                   and will update you same on the email           11:41 PM, 13th Nov                     hi                    Ok tks cz i need to place order again so please           11:41 PM, 13th Nov                     hi                    Let me know now please?check with them n let me please           11:41 PM, 13th Nov                     hi                    Cz only 2 items left           11:42 PM, 13th Nov                   Syed                   ok sure           11:42 PM, 13th Nov                   Syed                   will update you soon           11:42 PM, 13th Nov                     hi                    Can u let today if not deduct from my total           11:42 PM, 13th Nov                     hi                    U mean not now?           11:42 PM, 13th Nov                     hi                    Can u let me now           11:43 PM, 13th Nov                   Syed                   dear customer           11:44 PM, 13th Nov                   Syed                   would like to inform you that now days we are facing some technical issue           11:45 PM, 13th Nov                     hi                    Ok then can u do the same order           11:45 PM, 13th Nov                     hi                    Place this order 9614066739           11:46 PM, 13th Nov                     hi                    Can u process it           11:46 PM, 13th Nov                     hi                    Let me know           11:50 PM, 13th Nov                   Syed                   sorry           11:52 PM, 13th Nov                   Syed                   we cant process the now           11:52 PM, 13th Nov                     hi                    But ur colleague told i wil get the shukran amount           11:52 PM, 13th Nov                     hi                    Place again           11:52 PM, 13th Nov                     hi                    If its technical error can u deduct that money from my total..after i place order?           11:53 PM, 13th Nov                   Syed                   Dear Customer           11:54 PM, 13th Nov                   Syed                   Would like to inform you that           11:55 PM, 13th Nov                   Syed                   we will escalate you concern to the relevant team           11:55 PM, 13th Nov                     hi                    Inform?           11:55 PM, 13th Nov                   Syed                   to refund the amount to My credit           11:56 PM, 13th Nov                     hi                    Ok takes time..i have to wait for days for that..to tell u its not my fault..i just cancel my order           11:56 PM, 13th Nov                     hi                    So automatically it shoud add to my account           11:56 PM, 13th Nov                   Syed                   We're sorry for the inconvenience,            11:57 PM, 13th Nov                     hi                    I need to place order cz only 1 item left           11:57 PM, 13th Nov                   Syed                   Please give me some time will escalate the issue to the technical team           11:57 PM, 13th Nov                     hi                    I understand but only 1 item left..so what can i do for that?           11:58 PM, 13th Nov                   Syed                   please place the order for that item           11:59 PM, 13th Nov                   Syed                   and you can use the My Credit in other order           11:59 PM, 13th Nov                     hi                    I dont have anyother to order           12:00 AM, 14th Nov                     hi                    So ur technical team is not working now??           12:00 AM, 14th Nov                     hi                    As online purchasing should do something           12:00 AM, 14th Nov                   Syed                   please note that we can not contact with technical team without closing this chat           12:01 AM, 14th Nov                   Syed                   and they will update us within 48 hours           12:01 AM, 14th Nov                     hi                    That mean takes 4 days?           12:02 AM, 14th Nov                     hi                    2           12:03 AM, 14th Nov                   Syed                   yes           12:04 AM, 14th Nov                     hi                    This is crazy           12:05 AM, 14th Nov                   Syed                   Is there anything else I can help you with?            12:08 AM, 14th Nov                     hi                    Atleast as online app please solve these issues immediately           12:12 AM, 14th Nov                     hi                    Hope u can understand           12:12 AM, 14th Nov                   Syed                   We understand your frustration regarding the issue you are facing and we sincerely apologize for that however, please understand for any technical issue that you are facing we will need to report it to the technical team who will be able to look into it and resolve it for you. We would request you to please allow us some time so that we can get this sorted out for you asap.           12:15 AM, 14th Nov                     hi                    Atleast try to do it tomorrow. Tks           12:16 AM, 14th Nov                   Syed                   we will get back to you soon           12:17 AM, 14th Nov                   Syed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           12:20 AM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1686547