Subject: Ticket Assigned - Conversation with dhanabal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Nov 2020 19:27:26 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dhanabal dhanabal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dhanabal Bot:  Hi Dhanabal ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966593127870            11:18 PM, 13th Nov                     dhanabal                    6240903621           11:18 PM, 13th Nov                   Syed                   Hi Dhanabal, Thanks for coming to chat. I'm Syed, How may I help you?           11:19 PM, 13th Nov                     dhanabal                    I ordered online for few items for baby           11:20 PM, 13th Nov                     dhanabal                    Order number 6240903621           11:20 PM, 13th Nov                     dhanabal                    Yellow color frock, we ordered 6 to 9 months           11:20 PM, 13th Nov                     dhanabal                    The sticker is 6 to 9 months but size is not even  for 0 to 3 months kid           11:21 PM, 13th Nov                     dhanabal                    I need to return and replace           11:21 PM, 13th Nov                   Syed                   please give me few minutes I will check           11:22 PM, 13th Nov                     dhanabal                    Yes thanks           11:22 PM, 13th Nov                   Syed                   In the meantime, an exchange is not available at babyshop. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (brand) store across the KSA.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:24 PM, 13th Nov                     dhanabal                    Thanks           11:25 PM, 13th Nov                   Syed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           11:27 PM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1686452