Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Nov 2020 17:56:29 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9614066739 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  Yes Bot:  Happy to help. Customer:  I need to contact agent Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502184884            09:33 PM, 13th Nov                   Syed                   Hi, Thanks for coming to chat. I'm Syed, How may I help you?           09:34 PM, 13th Nov                     hi                    Hi Syes           09:34 PM, 13th Nov                   Syed                   Please let me know how can I assist you           09:35 PM, 13th Nov                     hi                    I placed an order.im not very sure abut size so if i need to exchange how can i do it?           09:35 PM, 13th Nov                     hi                    Hello           09:37 PM, 13th Nov                   Syed                   can you share the order ID with me           09:37 PM, 13th Nov                     hi                    U mean order number?           09:37 PM, 13th Nov                   Syed                   yes           09:38 PM, 13th Nov                     hi                    9614066739           09:38 PM, 13th Nov                   Syed                   please give me few minutes I will check           09:40 PM, 13th Nov                     hi                    Ok tks           09:40 PM, 13th Nov                   Syed                   dear Customer As I checked your order has been placed successfully           09:41 PM, 13th Nov                   Syed                   at the time the exchange service in not available for the centrepoit products           09:42 PM, 13th Nov                     hi                    Yes what i need to know is if i need to exchange how can i do it ?what s the procedure           09:42 PM, 13th Nov                   Syed                   you can cancel the order now and replace an other one           09:42 PM, 13th Nov                     hi                    Ohh why is that?           09:42 PM, 13th Nov                     hi                    If i cancel the order wil i get the discount and shukran points back??           09:44 PM, 13th Nov                   Syed                   Would like to inform you that your refund will be processed in your My credit           09:46 PM, 13th Nov                     hi                    No           09:46 PM, 13th Nov                   Syed                   that was deducted from Shukran point           09:46 PM, 13th Nov                     hi                    .did u cancel?dont cancel           09:46 PM, 13th Nov                     hi                    Ok tks           09:47 PM, 13th Nov                   Syed                   please confirm if you want to cancel the order           09:47 PM, 13th Nov                     hi                    Ok do it tks           09:49 PM, 13th Nov                   Syed                   Dear Customer your request has been raised to the relevant team           09:53 PM, 13th Nov                   Syed                   if you don't receive My credit or Shukran point back within 24 hours then please contact us again           09:54 PM, 13th Nov                     hi                    Ok tks..           09:55 PM, 13th Nov                   Syed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:55 PM, 13th Nov                   Syed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:56 PM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1686264