Subject: Ticket Assigned - Conversation with fathi raafat
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Nov 2020 17:47:00 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fathi raafat fathi raafat                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi my name is fathi raafat and my number is 0507974194 Bot:  Please enter your name Customer:  fathi raafat Bot:  Hi Fathi Raafat ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6240918799 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:09 PM, 13th Nov                     fathi raafat                    I have been waiting for 10 minutes           09:18 PM, 13th Nov                   Syed                   Hi Fathi, Thanks for coming to chat. I'm Syed, How may I help you?           09:33 PM, 13th Nov                     fathi raafat                    I have ordered some things from max and then when they told me that the order have been shipped I was not at home and didn't receive it what can I do           09:33 PM, 13th Nov                   Syed                   can you share the order ID           09:34 PM, 13th Nov                   Syed                   so we can assist you better           09:34 PM, 13th Nov                     fathi raafat                    6240918799           09:35 PM, 13th Nov                   Syed                   Please give me few minuts           09:35 PM, 13th Nov                     fathi raafat                    Okay           09:35 PM, 13th Nov                   Syed                   Dear Customer as i checked           09:39 PM, 13th Nov                   Syed                   your shipment is out for delivery           09:39 PM, 13th Nov                   Syed                   today           09:39 PM, 13th Nov                     fathi raafat                    I haven't received iy           09:39 PM, 13th Nov                     fathi raafat                    It*           09:39 PM, 13th Nov                   Syed                   the courier team will contact you soon to arrange the delivery schedule           09:39 PM, 13th Nov                     fathi raafat                    Please can you inform them that my number is 0504941413           09:40 PM, 13th Nov                     fathi raafat                    ??           09:42 PM, 13th Nov                   Syed                   As  i checked your this number is registered  +966570447655           09:44 PM, 13th Nov                     fathi raafat                    No this is wrong number my number is 0504941413           09:44 PM, 13th Nov                   Syed                   and will escalate your concern to the relevant team to update the alternate number           09:44 PM, 13th Nov                     fathi raafat                    Okay thank you so much           09:45 PM, 13th Nov                   Syed                   and will contact you on email after getting any update from the courier team           09:45 PM, 13th Nov                   Syed                   Is there anything else I can help you with?            09:45 PM, 13th Nov                     fathi raafat                    Okay thank you so much           09:45 PM, 13th Nov                   Syed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:46 PM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1686239