Subject: Ticket Assigned - Conversation with hii
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Nov 2020 17:04:29 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  hii hii                    Bot:  Hi again! Bot:  Please enter your name Customer:  fayiz azhar Bot:  Hi Fayiz Azhar ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:02 PM, 13th Nov                     hii                    Ok           08:03 PM, 13th Nov                     hii                    Hello           08:16 PM, 13th Nov                   Bot                   أهلا مرة أخرى!           08:16 PM, 13th Nov                     hii                    Pls respond           08:16 PM, 13th Nov                     hii                    It’s been long time           08:16 PM, 13th Nov                     hii                    I’m waiting           08:16 PM, 13th Nov                     hii                    I want to cancel my order           08:16 PM, 13th Nov                     hii                    Order Number: 9613624925           08:17 PM, 13th Nov                     hii                    Helloo.....           08:18 PM, 13th Nov                   Syed                   Hi Fayiz, Thanks for coming to chat. I'm Syed, How may I help you?           08:56 PM, 13th Nov                   Syed                   Dear Customer woudl like inform you that           08:58 PM, 13th Nov                   Syed                   the cancel option is not reflecting           08:59 PM, 13th Nov                   Syed                   because it's already processed for prapered in store           08:59 PM, 13th Nov                   Syed                   you can collect the order and return in store           09:00 PM, 13th Nov                   Syed                   or the order will cancelle after 14 days from prapered the order in store           09:00 PM, 13th Nov                   Syed                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:04 PM, 13th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1686126