Subject: Ticket Assigned - Conversation with Drumming Truck
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jan 2020 08:50:51 +0000

Hi Syed Ataullah,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Drumming Truck Drumming Truck 
                   Hello           06:30 PM, 25th Nov      

            
 Bot                   أهلا مرة أخرى!           06:30 PM, 25th Nov 

              
 Drumming Truck 
                   I need to solve this! And I’m speaking to too many employees with no progress!           06:30 PM, 25th Nov      

            
 Shakeeb                   Hi, Thank you for contacting us. How may I help you?           06:32 PM, 25th Nov 

              
 Drumming Truck 
                   I bought an item that happened to be paid twice on it!           06:33 PM, 25th Nov      

              
 Drumming Truck 
                   I asked for cash on delivery           06:33 PM, 25th Nov      

              
 Drumming Truck 
                   And someone delivered it and we paid cash           06:33 PM, 25th Nov      

              
 Drumming Truck 
                   At the same time my father received a text asking for the payment to be done online so he paid again!!           06:34 PM, 25th Nov      

            
 Shakeeb                   Can you provide me the order ID           06:34 PM, 25th Nov 

              
 Drumming Truck 
                            06:34 PM, 25th Nov      

            
 Shakeeb                   and the text asking for the payment           06:34 PM, 25th Nov 

              
 Drumming Truck 
                   Dear Valued Customer, 
Please note that your shipment No: 100040113452 Is out for Delivery today.
Total COD Amount KWD 4.560 .If you wish To pay online, please click here 
our link For payment https://mybox.postaplus.com/COD?transid=+hYgTYO3WPPtU6SyPN01yRgERq3liDg6           06:35 PM, 25th Nov      

            
 Shakeeb                   We apologise for the inconvenience that has happened           06:38 PM, 25th Nov 

            
 Shakeeb                   we are gonna escalate the issue to our finance team to do the needful and we will get back to you via Email           06:39 PM, 25th Nov 

              
 Drumming Truck 
                   Please contact me on that email           06:39 PM, 25th Nov      

              
 Drumming Truck 
                   [email-masked]           06:39 PM, 25th Nov      

              
 Drumming Truck 
                   How could such thing happen!           06:39 PM, 25th Nov      

              
 Drumming Truck 
                   And I received a phone call from one of the employees who apologized and promised to return the money!           06:40 PM, 25th Nov      

              
 Drumming Truck 
                   And nothing happened till now           06:40 PM, 25th Nov      

            
 Shakeeb                   We apologise Dear  once again           06:41 PM, 25th Nov 

            
 Shakeeb                   and make sure we are gonna do the needful           06:42 PM, 25th Nov 

            
 Shakeeb                   feel free to contact us for any further assistance           06:46 PM, 25th Nov 

              
 Drumming Truck 
                   I need someone’s contact please to follow up on this           06:47 PM, 25th Nov      

            
 Shakeeb                   We will be contacting you via email regarding your issue with the needed information           06:49 PM, 25th Nov 

              
 Drumming Truck 
                   I hope so           06:50 PM, 25th Nov      

            
 Shakeeb                   Thank you for contacting us           06:50 PM, 25th Nov 

            
 Shakeeb                   Have a nice Day\           06:50 PM, 25th Nov 

       

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