Subject: New Reply Received - Helllloooo
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 20 Jul 2020 08:26:59 +0000

Hi Ammar Ali,  The customer has responded to the ticket.  Helllloooo  Ticket comment <div>Dear Team,<br>
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Kindly note that as per to our records the COD amount is 149 SAR, we will check with our team if the delivery assistant took extra amount.<br>
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Thank you.Regards.
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<span class="labelnormal"><span class="labelname_sf">Mohammed Khabbaze</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>19/7/2020 3:50 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#1313735] - Helllloooo<br>
 
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<div>Hi Team,</div>

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<div>Problem Statement – Late delivery </div>

<div dir="ltr">Order ID – 6209091785</div>

<div dir="ltr">Tracking ID: S001956676352</div>

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<div dir="ltr">The cost of this order is SAR 149.00 only but the customer is compiling that the carrier team has charged the customer 10 SAR extra  for delivery charges so kindly update us why extra 10 SAR was collected from the customer as delivery charges were free of cost for this order </div>

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<div>Regards,</div>

<div>Ammar Ali</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1313735