Subject: Ticket Assigned - Product information
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 15 Jun 2020 12:57:44 +0000 (UTC)

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Product information Dear Sir/madam from Splash 
I have already did my online shipping with you, i paid and everything is fine. But i never received a confirmation email, none contacted me either. 
Kindly note that the amount was debited from my bank. 
Can you please check and get back to me? 
My phone number is 60404057
Email: [email-masked] 

The debited message from bank:

تم خصم 30 دك من بطاقة 46x6024 في Landmark Central MarkeKW KW KW,  بتاريخ 07-06-2020 20:27:47. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1212424