Subject: New Reply Received - Re: ﻿ تم تأكيد طلبك للاستلام من المتجر
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Apr 2020 21:04:29 +0000

Hi Ammar Ali,  The customer has responded to the ticket.  Re: 	تم تأكيد طلبك للاستلام من المتجر  Ticket comment <div class="ydp67a7cfacyahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:16px">
<div>
<div dir="rtl"><span><span style="color: rgb(0, 0, 0); font-family: Helvetica, Arial, sans-serif; font-size: 15px; text-align: right"><br></span></span></div>
<div dir="rtl"><span><span style="color: rgb(0, 0, 0); font-family: Helvetica, Arial, sans-serif; font-size: 15px; text-align: right">معلومات رقم الطلب ادناه  </span></span></div>
<div dir="rtl"><span><h1 id="ydp651dc6a4account-section-heading" class="ydp651dc6a4smallerTitle" style="font-size: 24px; margin: 0px 0px 5px; font-family: Noto Kufi Arabic, sans-serif; font-weight: 400; line-height: 1.1; color: rgb(31, 33, 35)">رقم الطلب #6469957518</h1>
<div style="margin: 0px; color: rgb(166, 166, 166); font-family: Noto Kufi Arabic, sans-serif; font-size: 14px">14 مارس 2020 - 11:45 م</div></span></div>
<div dir="rtl"><span><img title="Inline image" alt="Inline image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwMTIwMDU3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mJ4kSRSiFXWUfKEltPR2Ea_noKKewYy5bhcqKBnHvOc" class="yahoo-inline-image" style="max-width: 800px; width: 100%" data-id="&lt;[email-masked]&gt;"><br><span></span><br><span style="font-family: Helvetica, Arial, sans-serif; font-size: 15px; text-align: right; color: rgb(0, 185, 229)"></span><div><br></div>
<div id="ydp866ee884enhancr_card_6203820694" class="ydp866ee884yahoo-link-enhancr-card ydp866ee884yahoo-link-enhancr-not-allow-cover ydp866ee884ymail-preserve-class ydp866ee884ymail-preserve-style" style="max-width:400px;font-family:Helvetica Neue, Segoe UI, Helvetica, Arial, sans-serif">
<a href="https://www.centrepointstores.com/sa/ar/my-account/order/6469957518?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=cnc_order_confirmation_SA_ar" style="text-decoration:none !important;color:#000 !important" class="ydp866ee884yahoo-enhancr-cardlink" rel="noreferrer" target="_blank"></a><table border="0" class="ydp866ee884card-wrapper ydp866ee884yahoo-ignore-table" cellpadding="0" cellspacing="0" style="max-width:400px"><tbody><tr><td width="400"><table border="0" class="ydp866ee884card ydp866ee884yahoo-ignore-table" cellpadding="0" cellspacing="0" width="100%" style="max-width:400px;border-width:1px;border-style:solid;border-color:rgb(224, 228, 233);border-radius:2px"><tbody><tr><td><table border="0" class="ydp866ee884card-info ydp866ee884yahoo-ignore-table" cellpadding="0" cellspacing="0" style="background:#fff;position:relative;width:100%;max-width:400px;border-radius:0 0 2px 2px;border-top:1px solid rgb(224, 228, 233)"><tbody><tr>
<td style="background-color:#ffffff;padding:16px 0 16px 12px;vertical-align:top;border-radius:0 0 0 2px"></td>
<td style="vertical-align:middle;padding:12px 24px 16px 12px;width:99%;font-family:Helvetica Neue, Segoe UI, Helvetica, Arial, sans-serif;border-radius:0 0 2px 0">
<h2 class="ydp866ee884card-title" style="font-size: 14px; line-height: 19px; margin: 0px 0px 6px; font-family: Helvetica Neue, Segoe UI, Helvetica, Arial, sans-serif; color: rgb(38, 40, 42); max-width: 314px">تسوق اونلاين لمنتجات سنتر بوينت</h2>
<div class="ydp866ee884card-description" style="font-size: 12px; line-height: 16px; margin: 0px; color: rgb(151, 155, 167)"></div>
</td>
</tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table>
</div>
<div><br></div>
<div><br></div>
<br></span></div>
<div class="ydp67a7cfacsignature" dir="ltr"> <div>
<div style="color: rgb(32, 31, 30); font-size: 11pt; font-family: Calibri, sans-serif; margin: 0px"><b><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 10pt; line-height: inherit; font-family: Segoe UI Light, sans-serif; vertical-align: baseline; color: rgb(31, 56, 100)"><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: Cambria, Georgia, serif; vertical-align: baseline; color: inherit"><i>Regards</i></span><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 11pt; line-height: inherit; font-family: Cambria, Georgia, serif; vertical-align: baseline; color: inherit">  </span><br></span></b></div>
<div style="color: rgb(32, 31, 30); font-size: 11pt; font-family: Calibri, sans-serif; margin: 0px">
<b><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 10pt; line-height: inherit; font-family: Cambria, Georgia, serif; vertical-align: baseline; color: rgb(31, 56, 100)">Sobhy Ahmed Khamees</span></b><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; font-family: Segoe UI Light, sans-serif; vertical-align: baseline; color: rgb(31, 56, 100)"><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 10pt; line-height: inherit; font-family: Cambria, Georgia, serif; vertical-align: baseline; color: inherit"> </span></span><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 10pt; line-height: inherit; font-family: Segoe UI Light, sans-serif; vertical-align: baseline; color: rgb(31, 56, 100)">|</span><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; font-family: Segoe UI Light, sans-serif; vertical-align: baseline; color: rgb(31, 56, 100)"><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 10pt; line-height: inherit; font-family: inherit; vertical-align: baseline; color: inherit"> </span></span><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 10pt; line-height: inherit; font-family: Segoe UI Light, sans-serif; vertical-align: baseline; color: rgb(31, 56, 100)"><i>Project  Manager</i></span><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; font-family: Segoe UI Light, sans-serif; vertical-align: baseline; color: rgb(31, 56, 100)"><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 10pt; line-height: inherit; font-family: inherit; vertical-align: baseline; color: inherit"> </span></span><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 10pt; line-height: inherit; font-family: Segoe UI Light, sans-serif; vertical-align: baseline; color: rgb(31, 56, 100)">| Mansour Al Mosaid Group |</span>
</div>
<div style="color: rgb(32, 31, 30); font-size: 11pt; font-family: Calibri, sans-serif; margin: 0px"><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; font-family: Segoe UI Light, sans-serif; vertical-align: baseline; color: rgb(31, 56, 100)">Tel : +966-14 869 1561</span></div>
<div style="color: rgb(32, 31, 30); font-size: 11pt; font-family: Calibri, sans-serif; margin: 0px"><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; font-family: Segoe UI Light, sans-serif; vertical-align: baseline; color: rgb(31, 56, 100)">Cell: +966 546001537</span></div>
<div style="color: rgb(32, 31, 30); font-size: 11pt; font-family: Calibri, sans-serif; margin: 0px">
<span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; font-family: Segoe UI Light, sans-serif; vertical-align: baseline; color: rgb(31, 56, 100)">Email:<span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline; color: inherit"> </span></span><a href="mailto:[email-masked]" style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline; color: rgb(149, 79, 114); text-decoration-line: underline" rel="noreferrer" target="_blank"><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; font-family: Segoe UI Light, sans-serif; vertical-align: baseline; color: rgb(31, 56, 100)">[email-masked]</span></a><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; font-family: Segoe UI Light, sans-serif; vertical-align: baseline; color: rgb(31, 56, 100)"></span>
</div>
<div style="color: rgb(32, 31, 30); font-size: 11pt; font-family: Calibri, sans-serif; margin: 0px">
<span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; font-family: Segoe UI Light, sans-serif; vertical-align: baseline; color: rgb(31, 56, 100)">Web :<span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline; color: inherit"> </span></span><a href="http://www.mmgroup.com.sa/" style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline; color: rgb(149, 79, 114); text-decoration-line: underline" rel="noreferrer" target="_blank"><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; font-family: Segoe UI Light, sans-serif; vertical-align: baseline; color: rgb(31, 56, 100)">www.mmgroup.com.sa</span></a><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; font-family: Segoe UI Light, sans-serif; vertical-align: baseline; color: rgb(31, 56, 100)"></span>
</div>
<div style="color: rgb(32, 31, 30); font-size: 11pt; font-family: Calibri, sans-serif; margin: 0px"><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; font-family: Segoe UI Light, sans-serif; vertical-align: baseline; color: rgb(31, 56, 100)"><span style="margin: 0px; padding: 1px 0px; border-width: 0px 0px 1px; border-top-style: initial; border-right-style: initial; border-bottom-style: dashed; border-left-style: initial; border-color: initial; border-image: initial; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline; color: inherit">P.O Box 14804</span><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline; color: inherit"> </span>Jeddah 21434</span></div>
<div style="color: rgb(32, 31, 30); font-size: 11pt; font-family: Calibri, sans-serif; margin: 0px"><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: 9pt; line-height: inherit; font-family: Segoe UI Light, sans-serif; vertical-align: baseline; color: rgb(31, 56, 100)">Saudi Arabia</span></div>
<div style="color: rgb(32, 31, 30); font-size: 11pt; font-family: Calibri, sans-serif; margin: 0px"><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: Tahoma, sans-serif; vertical-align: baseline; color: inherit"><img src alt="MMG_LOGO_Sign" style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline; color: inherit; width: 261px; cursor: pointer" class="yahoo-inline-image" data-id="1585947622008"></span></div>
</div>
</div>
</div>
        <div><br></div>
<div><br></div>
        
        </div>
<div id="yahoo_quoted_6891075297" class="yahoo_quoted">
            <div style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;color:#26282a">
                
                <div>
                    </div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Friday, April 3, 2020, 06:26:44 PM GMT+3, Centrepoint &lt;[email-masked]&gt; wrote:
                
                </div>
<div><br></div>
                <div><br></div>
                <div><div id="yiv3827141501"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 577100</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 577100<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Ammar Ali : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="rtl">مرحبا م.صبحي,</div>
<div dir="rtl"><br></div>
<div dir="rtl"><br></div>
<div dir="rtl">شكرا لتواصلك معنا .</div>
<div dir="rtl"><br></div>
<div dir="rtl">نعتذر عن الأزعاج الذي حصل لك والتاخير بسبب الاحداث وفيروس كرونا لم نستطيع توصيل طلبك في الوقت المحدد ولكن تاكد اننا نعمل على حل المشكله وايصال جميع الطلبات لذلك نطلب منك منحنا مزيد من الوقت , شاكرين تعاونك وتفهمك لذلك,</div>
<div dir="rtl"><br></div>
<div dir="rtl">لاتتردد في التواصل معنا لمزيد من المساعده. </div>
<div dir="rtl"><br></div>
<div dir="rtl">اصدقائك,</div>
<div dir="rtl"><span dir="rtl" style="background-color:initial">فريق الدعم </span></div>
</div></div>
<div><br></div>
<br>

</div></div></div></div>
            
        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/577100