Subject: Ticket Assigned - Conversation with lorraine
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 12 Mar 2020 06:41:18 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lorraine lorraine                    Good afternoon           03:46 PM, 08th Feb                   Bot                   Hi Lorraine,what do you need help with?           03:46 PM, 08th Feb                     lorraine                    Your order update           03:46 PM, 08th Feb                   Bot                   Please choose your location           03:46 PM, 08th Feb                     lorraine                    United Arab Emirates           03:46 PM, 08th Feb                   Bot                   Please enter your order number to continue           03:46 PM, 08th Feb                     lorraine                    9769564454           03:47 PM, 08th Feb                   Bot                    Your order status is : Placed    Here's when you will receive your order:  Home Delivery: 2-3 days  Click & Collect: 2 days  Scheduled delivery: 3-4 days   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.            03:47 PM, 08th Feb                   Bot                   Was I helpful?           03:47 PM, 08th Feb                     lorraine                    Yes           03:47 PM, 08th Feb                   Bot                   Thank you.           03:47 PM, 08th Feb                     lorraine                    Is it possible to change the pick up location?           03:47 PM, 08th Feb                   Bot                   Hi Lorraine,what do you need help with?           03:47 PM, 08th Feb                     lorraine                    Would you like to connect with our Agent           03:47 PM, 08th Feb                   Bot                   Please wait while we transfer you to an agent           03:47 PM, 08th Feb                     lorraine                    I was meant to select Burjuman for pick up location but forgot to change the location when placing the order           03:48 PM, 08th Feb                     lorraine                    My order number is 9769564454 and is showing under ‘placed’ status. Please can the pick up location be changed to Splash in Burjuman mall? Thank you           04:01 PM, 08th Feb                     lorraine                    Thank you for not responding. The order status has now changed to processing. I am unable to collect the item in Oasis Ctr so suggest the pick up location is changed as per my request or my order is cancelled.           11:22 PM, 08th Feb                     lorraine                    I would love a response to my request please           01:54 PM, 09th Feb                   Ammar                   Hi,My name is Ammar How may I help you?             10:40 AM, 12th Mar                   Ammar                   Hi, I'm not getting a response from you. Are we still connected?           10:40 AM, 12th Mar                   Ammar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:41 AM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/521669