Subject: Ticket Assigned - Conversation with rolando
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 12 Mar 2020 06:37:13 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rolando rolando                    hi good pm           05:11 PM, 07th Feb                   Bot                   Please enter your name.           05:11 PM, 07th Feb                     rolando                    rolando           05:12 PM, 07th Feb                   Bot                   Hi Rolando,what do you need help with?           05:12 PM, 07th Feb                     rolando                    Returns process           05:13 PM, 07th Feb                   Bot                   Please choose your location           05:13 PM, 07th Feb                     rolando                    United Arab Emirates           05:13 PM, 07th Feb                   Bot                    Want to return something? You can do it in 3 easy ways.  
1. Return to a store, for faster returns.
2. Request a return online from your account.
3. Call customer care for a pick-up.   We suggest that you return your product to a store and speed up the process. For more details, go to Returns Process under Help Centre.            05:13 PM, 07th Feb                   Bot                   Was I helpful?           05:13 PM, 07th Feb                     rolando                    No           05:13 PM, 07th Feb                   Bot                   Would you still like to connect with an agent?           05:13 PM, 07th Feb                     rolando                    Yes           05:13 PM, 07th Feb                   Bot                   Please enter your email           05:13 PM, 07th Feb                     rolando                    I just to check update on my return on Order #9768279645           05:13 PM, 07th Feb                   Bot                   Please enter your number           05:13 PM, 07th Feb                     rolando                    0523458613           05:13 PM, 07th Feb                   Bot                   Please wait while we transfer you to an agent           05:13 PM, 07th Feb                     rolando                    my return on Order #9768279645 is almost 2 weeks now, still not refunded           05:15 PM, 07th Feb                     rolando                    my return on Order #9768279645 is almost 2 weeks now, still not refunded           05:40 PM, 07th Feb                     rolando                    my return on Order #9768279645 is almost 2 weeks now, still not refunded           05:41 PM, 07th Feb                     rolando                    my return on Order #9768279645 is almost 2 weeks now, still not refunded           05:41 PM, 07th Feb                     rolando                    my return on Order #9768279645 is almost 2 weeks now, still not refunded           05:51 PM, 07th Feb                     rolando                    my return on Order #9768279645 is almost 2 weeks now, still not refunded           07:28 PM, 07th Feb                     rolando                    my return on Order #9768279645 is almost 2 weeks now, still not refunded           01:18 PM, 08th Feb                   Ammar                   Hi,My name is Ammar How may I help you?             10:36 AM, 12th Mar                   Ammar                   Hi, I'm not getting a response from you. Are we still connected?           10:36 AM, 12th Mar                   Ammar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:36 AM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/521652