Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 01 Mar 2020 07:06:39 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I want to know the status of my order           10:57 AM, 01st Mar                     User                    Received a email yesterday that your order was not processed successfully           10:58 AM, 01st Mar                   Ammar                   Hi,My name is Ammar How may I help you?             10:59 AM, 01st Mar                   Ammar                   The (Item ID + Name) in your order ID XXXXXXXXXXX went out of stock, so we've partially shipped your order and the amount of AED XXX will be refunded back to your debit or Credit Card in 2 - 15 working days.
 
We apologize for the inconvenience caused and thank you for your patience.           10:59 AM, 01st Mar                   Ammar                   please ignore the above message and provide us the order number           10:59 AM, 01st Mar                     User                    9771623236 order no           11:01 AM, 01st Mar                   Ammar                   May I request you to please stay on-hold while I retrieve the information.           11:03 AM, 01st Mar                     User                    Ok           11:05 AM, 01st Mar                   Ammar                   Your order is confirmed and it will be ready within 2-4 business days           11:05 AM, 01st Mar                     User                    ok thankyou           11:05 AM, 01st Mar                   Ammar                   Is there anything else I can help you with?            11:05 AM, 01st Mar                     User                    No thanks           11:06 AM, 01st Mar                   Ammar                   It was a pleasure assisting you. Thank you for shopping with us.           11:06 AM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/496636