Subject: Ticket Assigned - Conversation with Wandering Truck
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 04 Feb 2020 05:36:04 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Wandering Truck Wandering Truck                    Good Mori           09:18 AM, 04th Feb                     Wandering Truck                    Morning **           09:18 AM, 04th Feb                     Wandering Truck                    I ordered some items for click and collect on last monday didn't recieved any message to collect my items           09:19 AM, 04th Feb                     Wandering Truck                    My order num is 8368603558           09:19 AM, 04th Feb                   Ammar                   Hi, My name is Ammar How may I help you?             09:22 AM, 04th Feb                     Wandering Truck                    I ordered some items for click and collect on last monday didn't recieved any message to collect my items           09:22 AM, 04th Feb                     Wandering Truck                    Its been a week now           09:23 AM, 04th Feb                     Wandering Truck                    My order num is 8368603558           09:23 AM, 04th Feb                   Ammar                   May I request you to please stay on-hold while I retrieve the information.           09:25 AM, 04th Feb                     Wandering Truck                    Ok           09:25 AM, 04th Feb                   Ammar                   I see that your order has been delayed, and I am really sorry for the inconvenience caused to you.           09:28 AM, 04th Feb                     Wandering Truck                    How many more days to wait ?           09:29 AM, 04th Feb                     Wandering Truck                    Whats your cancellation and refund procedure?           09:29 AM, 04th Feb                   Ammar                   We will forward this issue to the concern team to solve it and get back to you once we get any information           09:30 AM, 04th Feb                     Wandering Truck                    They told me the same thing 2 days ago also           09:30 AM, 04th Feb                     Wandering Truck                    Let me know cancellation and refund procedure please           09:30 AM, 04th Feb                   Ammar                   If you would like to cancel the order we will do it on your behave and you will receive the refund within 4-15 business days           09:32 AM, 04th Feb                     Wandering Truck                    I will wait for 2 more days if it doesn't come then i will cancel the order           09:33 AM, 04th Feb                     Wandering Truck                    Thank you           09:33 AM, 04th Feb                   Ammar                   sure           09:33 AM, 04th Feb                   Ammar                   Thank you for your cooperation .           09:34 AM, 04th Feb                   Ammar                   Is there anything else I can help you with?            09:34 AM, 04th Feb                   Ammar                   Hi, I'm not getting a response from you. Are we still connected?           09:35 AM, 04th Feb                   Ammar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:35 AM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/442571