Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 27 Jan 2020 09:06:34 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           12:56 PM, 27th Jan                   Bot                   Hi again!           12:56 PM, 27th Jan                     User                    two of my items were cancelled, whats the reason           12:57 PM, 27th Jan                     User                    hello           12:57 PM, 27th Jan                   Bot                   أهلا مرة أخرى!           12:57 PM, 27th Jan                     User                    help           12:58 PM, 27th Jan                     User                    /           12:58 PM, 27th Jan                     User                    ?           12:58 PM, 27th Jan                   Ammar                   Hi, My name is Ammar How may I help you?             12:59 PM, 27th Jan                   Ammar                   The (Item ID + Name) in your order ID XXXXXXXXXXX went out of stock, so we've partially shipped your order and the amount of AED XXX will be refunded back to your debit or Credit Card in 2 - 15 working days.
 
We apologize for the inconvenience caused and thank you for your patience.           01:00 PM, 27th Jan                   Ammar                   Can you provide me your order number            01:00 PM, 27th Jan                     User                    ok           01:00 PM, 27th Jan                   Ammar                   Please ignore the above message and provide me your order number           01:00 PM, 27th Jan                     User                    Order #9768559465           01:00 PM, 27th Jan                     User                    two items were cancelled the doll and toy gun then i just cancelled the entire thing           01:01 PM, 27th Jan                   Ammar                   the items was cancelled by the system because these items was out of stock           01:02 PM, 27th Jan                     User                    ok           01:03 PM, 27th Jan                   Ammar                   Is there anything else I can help you with?            01:04 PM, 27th Jan                     User                    no thanks           01:05 PM, 27th Jan                   Ammar                   It was a pleasure assisting you. Thank you for shopping with us.           01:06 PM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/425396