Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 22 Jan 2020 07:14:56 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello! i would like to link my shukran card to my online babyshop/centrepoint account. thank you           10:51 AM, 22nd Jan                   Ammar                   Hi, My name is Ammar How may I help you?             10:53 AM, 22nd Jan                   Ammar                   We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.
 
To link your Shukran card, please follow the below steps:

 
1- Log in your account.

2- Go to My account > Shukran > Link your account here.

3- Follow the provided steps on the webpage

 
After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.           10:53 AM, 22nd Jan                   Ammar                   Is there anything else I can help you with?            10:56 AM, 22nd Jan                     User                    thanks for your reply Ammar. I already tried doing that but the system said that my account has been blovked due to several erroneous attemps.           10:56 AM, 22nd Jan                     User                    this is the message           10:57 AM, 22nd Jan                     User                    We're sorry, your card is temporarily blocked.

It looks like you’ve entered the wrong card number multiple times. Not to worry. Please get in touch with customer support to unlock it.
Contact us           10:57 AM, 22nd Jan                     User                    I already had my phone number registered on my online account but the points were not credited to my shukran account.           10:59 AM, 22nd Jan                     User                    can you check if my phone number 0501261044 has a shukran account? if it has none, my other number is 0502272319. thanks.           11:01 AM, 22nd Jan                   Ammar                   Kindly share your registered email id for further assistance.           11:03 AM, 22nd Jan                     User                    [email-masked]           11:04 AM, 22nd Jan                   Ammar                   May I request you to please stay on-hold while I retrieve the information.           11:09 AM, 22nd Jan                   Ammar                   May I request you to please stay on-hold while I retrieve the information.           11:12 AM, 22nd Jan                   Ammar                   We have checked on your account details and see that your Shukran card is not linked. It is pending because the verification step was not completed.

Your Shukran card has been delinked for now, please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully at (website url)           11:14 AM, 22nd Jan                   Ammar                   Hi, I'm not getting a response from you. Are we still connected?           11:14 AM, 22nd Jan                   Ammar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:14 AM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/416820