Subject: Ticket Assigned - Conversation with Muhammad Aftab
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Wed, 22 Jan 2020 07:04:28 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muhammad Aftab Muhammad Aftab                    Ammar           10:31 AM, 22nd Jan                     Muhammad Aftab                    Its Imran here           10:31 AM, 22nd Jan                     Muhammad Aftab                    I want to follow up query regarding my order No 9767983210           10:31 AM, 22nd Jan                   Ammar                   Hi, My name is Ammar How may I help you?             10:32 AM, 22nd Jan                     Muhammad Aftab                    I want to follow up query regarding my order No 9767983210           10:33 AM, 22nd Jan                   Ammar                   Did you hand the item to the courier team ..           10:35 AM, 22nd Jan                     Muhammad Aftab                    no           10:35 AM, 22nd Jan                     Muhammad Aftab                    and only one item i will handover           10:35 AM, 22nd Jan                   Ammar                   Courier team will contact you soon to collect your item           10:36 AM, 22nd Jan                   Ammar                   if the courier team did not contact you within 2 days           10:36 AM, 22nd Jan                   Ammar                   please contact us again           10:36 AM, 22nd Jan                     Muhammad Aftab                    My concern is that I have received only 1 pair which is also wrong.           10:37 AM, 22nd Jan                     Muhammad Aftab                    It my account i can see only one item is being refunded which your courier will take back           10:37 AM, 22nd Jan                     Muhammad Aftab                    What about remaining two items           10:37 AM, 22nd Jan                     Muhammad Aftab                    Will i receive or you will refund me back as well           10:38 AM, 22nd Jan                   Ammar                   How many items did you receive ?           10:41 AM, 22nd Jan                     Muhammad Aftab                    Only 1 which is also wrong           10:42 AM, 22nd Jan                     Muhammad Aftab                             10:42 AM, 22nd Jan                     Muhammad Aftab                             10:42 AM, 22nd Jan                     Muhammad Aftab                    This what i received           10:42 AM, 22nd Jan                     Muhammad Aftab                    * File attached - Shoe Mart Invoice.pdf *    And you can see against my order reference that i did not order this item at all           10:43 AM, 22nd Jan                   Ammar                   Thank you for providing us the details            10:45 AM, 22nd Jan                   Ammar                   Kindly share your registered email id for further assistance.           10:45 AM, 22nd Jan                   Ammar                   Hi, I'm not getting a response from you. Are we still connected?           10:48 AM, 22nd Jan                     Muhammad Aftab                    [email-masked]           10:49 AM, 22nd Jan                   Ammar                   We will forward this issue to the concern team and get back to you once we receive any update           10:53 AM, 22nd Jan                   Ammar                   Is there anything else I can help you with?            10:54 AM, 22nd Jan                     Muhammad Aftab                    So when i can expect the update. Because yesterday i called on your helpline and they said they will update me soon.           10:55 AM, 22nd Jan                     Muhammad Aftab                    Refund is the secondary issue right now. I have to travel by Thursday night so i  want to know that will i receive the item or should i buy from your store.           10:57 AM, 22nd Jan                   Ammar                   We will update you soon please give us some time           10:57 AM, 22nd Jan                   Ammar                   We tell you that when we get the information from the concern team           10:57 AM, 22nd Jan                     Muhammad Aftab                    Is there any reference against which i can follow up on this issue. So that i will not explain the whole story again/           10:58 AM, 22nd Jan                   Ammar                   the reference number will be generated after closing this conversation           11:01 AM, 22nd Jan                     Muhammad Aftab                    Ok           11:01 AM, 22nd Jan                   Ammar                   Is there anything else I can help you with?            11:02 AM, 22nd Jan                     Muhammad Aftab                    No thanks           11:02 AM, 22nd Jan                   Ammar                   It was a pleasure taking to  you. Thank you for shopping with us.           11:04 AM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/416810