Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 22 Jan 2020 06:20:59 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           10:08 AM, 22nd Jan                   Ammar                   Hi, My name is Ammar How may I help you?             10:09 AM, 22nd Jan                     User                    I took two kurtis buy 1 get 1 offer           10:09 AM, 22nd Jan                     User                    I would like to exchange 1 kurti as the size was not fit           10:09 AM, 22nd Jan                     User                    how can I do that pls help           10:10 AM, 22nd Jan                     User                    R u there           10:10 AM, 22nd Jan                     User                    reply           10:11 AM, 22nd Jan                   Ammar                   Can you provide me your order number            10:11 AM, 22nd Jan                     User                    Order number 9987544615           10:12 AM, 22nd Jan                   Ammar                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.
 
Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.
 
You can return online purchases through the below three channels:

 
You can contact our customer support team on (800-) to book a return and to be notified of the refund amount based on our return policy.

You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.

You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.             10:13 AM, 22nd Jan                   Ammar                   Kindly share your registered email id for further assistance.           10:13 AM, 22nd Jan                   Ammar                   please ignore the message above and send me your email id           10:14 AM, 22nd Jan                     User                    Helo           10:15 AM, 22nd Jan                     User                    I don’t want to exchange both the items           10:15 AM, 22nd Jan                     User                    only 1 I want to exchange           10:15 AM, 22nd Jan                   Ammar                   please ignore the message above and send me your email id           10:16 AM, 22nd Jan                   Ammar                   please ignore the message above and send me your email id           10:17 AM, 22nd Jan                   Ammar                   Your order number is not correct           10:17 AM, 22nd Jan                   Ammar                   Please check that and send it again           10:17 AM, 22nd Jan                     User                    [email-masked]           10:17 AM, 22nd Jan                   Ammar                   is your order in india           10:18 AM, 22nd Jan                     User                             10:18 AM, 22nd Jan                   Ammar                   ?           10:18 AM, 22nd Jan                     User                    Yes           10:18 AM, 22nd Jan                     User                    that is my order number           10:18 AM, 22nd Jan                     User                    pls check           10:18 AM, 22nd Jan                   Ammar                   sorry we are customer support for gulf counties only           10:19 AM, 22nd Jan                   Ammar                   Please contact the customer support team in india           10:20 AM, 22nd Jan                   Ammar                   Is there anything else I can help you with?            10:20 AM, 22nd Jan                   Ammar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:20 AM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/416754