Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Jan 2020 04:48:01 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I want to return 1 damaged product, what is the process           08:38 AM, 22nd Jan                   Ammar                   Hi, My name is Ammar How may I help you?             08:38 AM, 22nd Jan                     User                    Hi           08:39 AM, 22nd Jan                     User                    good morning           08:39 AM, 22nd Jan                     User                             08:39 AM, 22nd Jan                     User                    I ordered some items but 1 item 1 want to return due to its condition           08:41 AM, 22nd Jan                     User                             08:41 AM, 22nd Jan                     User                    Plz look at Barbie face all painting is coming out.           08:42 AM, 22nd Jan                   Ammar                   May I request you to please stay on-hold while I retrieve the information.           08:43 AM, 22nd Jan                   Ammar                   You can return the items           08:45 AM, 22nd Jan                   Ammar                   You can return online purchases through the below three channels:

· You can contact our customer support team  to book a return and to be notified of the refund amount based on our return policy.

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           08:46 AM, 22nd Jan                   Ammar                   Is there anything else I can help you with?            08:47 AM, 22nd Jan                   Ammar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:47 AM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/416658