Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Jan 2020 06:42:46 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           10:31 AM, 21st Jan                   Bot                   Hi again!           10:31 AM, 21st Jan                   Ammar                   Hi, My name is Ammar How may I help you?             10:32 AM, 21st Jan                     User                    Yesterday night i have ordered winter wears my order no is 6461935119           10:33 AM, 21st Jan                     User                    and in my order i product has been canceled           10:34 AM, 21st Jan                   Ammar                   May I request you to please stay on-hold while I retrieve the information.           10:34 AM, 21st Jan                     User                    i want to know the reason?           10:34 AM, 21st Jan                     User                    why it cancel           10:35 AM, 21st Jan                   Ammar                   The (161886677 - - Bossini Long Sleeves Puffer Jacket with Zip Closure and Hood  ) in your order ID 6461935119 went out of stock, so we've partially shipped your order           10:36 AM, 21st Jan                     User                    ok but when i search same product online it is available           10:37 AM, 21st Jan                     User                    in centrepoint.com/sa/en           10:38 AM, 21st Jan                   Ammar                   the product status  on website will be updated soon           10:38 AM, 21st Jan                     User                    ok           10:38 AM, 21st Jan                     User                    when it will be refund cancel product?           10:38 AM, 21st Jan                   Ammar                   Your refund was initiated on 21/01/20 and it will take 4-15 business days to be credited to your account           10:40 AM, 21st Jan                     User                    ok thank you           10:42 AM, 21st Jan                   Ammar                   It was a pleasure assisting you. Thank you for shopping with us.           10:42 AM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/415280