Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Jan 2020 07:20:44 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I need update for order no. 6460150467           11:08 AM, 20th Jan                     User                    It was placed on 8th jan, why till now not ready for delivery?           11:08 AM, 20th Jan                   Ammar                   Hi, My name is Ammar How may I help you?             11:10 AM, 20th Jan                     User                    I need update for order no. 6460150467
It was placed on 8th jan, why till now not ready for delivery?           11:10 AM, 20th Jan                     User                    ?           11:12 AM, 20th Jan                   Ammar                   May I request you to please stay on-hold while I retrieve the information.           11:14 AM, 20th Jan                     User                    OK           11:15 AM, 20th Jan                   Ammar                   as we can see there is a delay in your order           11:15 AM, 20th Jan                     User                    I know but why?           11:16 AM, 20th Jan                     User                    Its been two weeks almost           11:16 AM, 20th Jan                     User                    How can I have it cancelled?           11:16 AM, 20th Jan                   Ammar                   would you like to cancel it  i will do that for you           11:16 AM, 20th Jan                     User                    Ok cancel it           11:17 AM, 20th Jan                   Ammar                   i have cancelled it and the refund will be credited to your account within 4-15 business days           11:19 AM, 20th Jan                   Ammar                   Is there anything else I can help you with?            11:20 AM, 20th Jan                     User                    No           11:20 AM, 20th Jan                   Ammar                   It was a pleasure assisting you. Thank you for shopping with us.           11:20 AM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/413621