Subject: Ticket Assigned - Conversation with Signaling Bicycle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Jan 2020 07:17:38 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Signaling Bicycle Signaling Bicycle                    Hello           10:58 AM, 19th Jan                   Bot                   Hi again!           10:58 AM, 19th Jan                   Ammar                   Hi, My name is Ammar How may I help you?             10:58 AM, 19th Jan                     Signaling Bicycle                    I have ordered 2 shoes for my baby..one of the shoe size is small           10:59 AM, 19th Jan                     Signaling Bicycle                    Can it be exchanged?           11:00 AM, 19th Jan                   Ammar                   Can you provide me your order number            11:01 AM, 19th Jan                     Signaling Bicycle                    Sure           11:01 AM, 19th Jan                     Signaling Bicycle                    9760223459           11:02 AM, 19th Jan                     Signaling Bicycle                    It was packed so we didnt open to check           11:03 AM, 19th Jan                   Ammar                   exchange is not available  but you can return the products           11:04 AM, 19th Jan                     Signaling Bicycle                    Ok           11:04 AM, 19th Jan                     Signaling Bicycle                    How?           11:04 AM, 19th Jan                   Ammar                   You can return online purchases through the below three channels:

· You can contact our customer support team on to book a return and to be notified of the refund amount based on our return policy.

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· 

You can now drop off your return to any store           11:05 AM, 19th Jan                     Signaling Bicycle                    Store is saying they will not return           11:06 AM, 19th Jan                   Ammar                   Sorry you can not now return your products  for return you need to return the products within 14 days           11:08 AM, 19th Jan                   Ammar                   after receiving the order           11:08 AM, 19th Jan                   Ammar                   Is there anything else I can help you with?            11:10 AM, 19th Jan                     Signaling Bicycle                    No           11:10 AM, 19th Jan                     Signaling Bicycle                    But store ppl said you can return online           11:11 AM, 19th Jan                   Ammar                   You need to raise a return request within the time           11:11 AM, 19th Jan                   Ammar                   but after 14 days you can not return the products           11:11 AM, 19th Jan                   Ammar                   Is there anything else I can help you with?            11:15 AM, 19th Jan                   Ammar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:17 AM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/411738