Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Jan 2020 02:15:13 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    HHi I bought a pram from mothercare the pram keeps sticking my daughter is only 5 months old and is not safe in there my daughter has been with out a pram because I have emailed mothercare and had no reply I got the reseat and would like a refund           05:56 AM, 19th Jan                     User                    The brake keeps sticking and is not safe for my daughter           05:57 AM, 19th Jan                   Ammar                   Hi, My name is Ammar How may I help you?             06:00 AM, 19th Jan                   Ammar                   Hi, I'm not getting a response from you. Are we still connected?           06:03 AM, 19th Jan                     User                    Yes           06:03 AM, 19th Jan                     User                    HHi I bought a pram from mothercare the pram keeps sticking my daughter is only 5 months old and is not safe in there my daughter has been with out a pram because I have emailed mothercare and had no reply I got the reseat and would like a refund           06:03 AM, 19th Jan                     User                    The brake keeps sticking and is not safe for my daughter           06:04 AM, 19th Jan                   Ammar                   Can you provide me your order number            06:04 AM, 19th Jan                     User                             06:05 AM, 19th Jan                     User                             06:06 AM, 19th Jan                   Ammar                   Did you buy it online ?           06:07 AM, 19th Jan                     User                    No in store but the shops have closed           06:07 AM, 19th Jan                   Ammar                   We are sorry but we are customer support for online only Please visit the store           06:08 AM, 19th Jan                     User                    There isn't a store open           06:08 AM, 19th Jan                     User                    Have you got a phone number           06:09 AM, 19th Jan                   Ammar                   We do not have information about the store kindly visit any mother care store to get help           06:12 AM, 19th Jan                   Ammar                   Hi, I'm not getting a response from you. Are we still connected?           06:14 AM, 19th Jan                   Ammar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:14 AM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/411480