Subject: Missing item/ 6460301904
From: Ammar Ali <[email-masked]>
To: Inayat Ali <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 16 Jan 2020 19:02:59 -0700 (MST)

Ticket : 401788 

Hi Team, 

Problem Statement – missing item 
Order ID – 6460301904 

Assistance Required – Need missing item 

Customer has placed an order of four items (161817917 & 161172732 & 161779515 & 161737893 ) on 9-Jan-2020 and this item 161737893 has been cancelled by warehouse on 10/01/20 so three items should be delivered to the customer ,However. The customer received only two items out of 3 items and this item (161779515) is missing, 

Hybris is showing two consignments and both consignments having the same items 161172732 and this 161817917 
and the status still ready to shipped and shipped . 

Please check on that and do the needful as the customer still want the item. 

Regards, 
Ammar Ali