Subject: Missing item /not shipped /6451067487
From: Ammar Ali <[email-masked]>
To: Inayat Ali <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 12 Jan 2020 19:02:55 -0700 (MST)

Hi Team, 

Ticket number: 268071 

Problem Statement – Missing items 
Order ID – 6451067487 
Tracking ID : 645106748723999991 
Assistance Required – Need Missing items 

Issue Description: Order was placed on: 12-Nov-2019 ,However. Only two items out of five have been shipped to the store and the customer collected them and return them back so the refund of these two items was initiated successfully on 25/12/19. 

Customer is chasing us for her remaining items so we request you to confirm us whether these items was shipped to the store or not and arrange a pick up date with the customer or just cancel them . 

Items which have not shipped : 
161536006 - - Cross Strap Kitten Heels with Bow Accent 
161536000 - - Cross Strap Kitten Heels with Bow Accent 
161862823 - - Panelled Lace-Up Walking Shoes 

Regards, 
Ammar