Subject: Ticket Assigned - Conversation with Biking Toast
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Jan 2020 03:04:00 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Biking Toast Biking Toast                    لوسمحت           06:55 AM, 12th Jan                   Ammar                   مرحبا معك عمار كيف يمكنني مساعدتك  ؟           06:56 AM, 12th Jan                     Biking Toast                    معي اثبات اني مسلمة الطلبيه المندوب           06:57 AM, 12th Jan                     Biking Toast                    طلبية الاسترجاع           06:57 AM, 12th Jan                   Ammar                   يرجى تزويدنا برقم الطلب لكي نتمكن من مساعدتك بشكل افضل            06:57 AM, 12th Jan                     Biking Toast                    6458918557           06:57 AM, 12th Jan                   Ammar                   هل يمكنك ارسال بوليصه الارجاع           06:59 AM, 12th Jan                     Biking Toast                    بوليصه؟           06:59 AM, 12th Jan                   Ammar                   هل تم تسليمك فاتوره عند ارجاع المنتجات           07:00 AM, 12th Jan                     Biking Toast                    لا           07:00 AM, 12th Jan                   Ammar                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.
 
Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.
 
You can return online purchases through the below three channels:

 
You can contact our customer support team on (800-) to book a return and to be notified of the refund amount based on our return policy.

You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.

You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.             07:00 AM, 12th Jan                   Ammar                   الرجاء تزويدنا بالبريد الاكتروني المسجل لكي يتم خدمتكم في أكمل وجه            07:00 AM, 12th Jan                     Biking Toast                    [email-masked]           07:01 AM, 12th Jan                   Ammar                   تقبل كامل اعتذارنا على الازعاج  الذي تسببنا به
 لقد تم رفع مشكلتك للجهة المعنية لحلها . وسيتم التواصل معكم في حال وجود أي معلومات جديدة.           07:01 AM, 12th Jan                   Ammar                   هل لديك اي استفسار اخر ؟           07:01 AM, 12th Jan                     Biking Toast                    لا ولكن متى سيصلني المبلغ بما اني استرجعت الطلبيه منذ اسبوع           07:02 AM, 12th Jan                   Ammar                   سوف نتواصل مع الفريق المختص ونبلغك بالايميل           07:02 AM, 12th Jan                   Ammar                   كان من دواعي سروري التحدث معك سوف نقوم بالتواصل معك على الايميل           07:03 AM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/400108