Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 23 Feb 2020 04:31:35 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           08:17 AM, 23rd Feb                   Ammar                   Hi,My name is Ammar How may I help you?             08:17 AM, 23rd Feb                     User                    Yesterday I made an order with order no 8370964287 , and choose COD . Today I received one msg that one item was cancelled from my order .  Actually I made the order for buy 1 get 2 offer .           08:19 AM, 23rd Feb                     User                    When I checked my profile, it’s showing COD  Refundable amount           08:21 AM, 23rd Feb                     User                    -1.75 KD           08:21 AM, 23rd Feb                   Ammar                   Can you provide me your order number            08:21 AM, 23rd Feb                     User                    8370964287.           08:22 AM, 23rd Feb                     User                             08:23 AM, 23rd Feb                   Ammar                   Please accept our sincere apology.           08:25 AM, 23rd Feb                   Ammar                   Your item 161699807 - - Lee Cooper Polo Neck T-shirt with Short Sleeves was not in stock and due to that we have cancelled that item from your order.           08:26 AM, 23rd Feb                   Ammar                   So now you will be receiving a new invoice for your order without including the above item.           08:28 AM, 23rd Feb                     User                    Can I replace any item with this now ?           08:28 AM, 23rd Feb                   Ammar                   No,once the order is placed after that it's not possible to amend or change anything in the order.           08:29 AM, 23rd Feb                     User                    Before it was 13.10 kD , now how much will be the invoice ?           08:29 AM, 23rd Feb                   Ammar                   Your current invoice would be 11.34           08:30 AM, 23rd Feb                   Ammar                   KWD           08:30 AM, 23rd Feb                   Ammar                   Is there anything else I can help you with?            08:30 AM, 23rd Feb                   Ammar                   Hi, I'm not getting a response from you. Are we still connected?           08:31 AM, 23rd Feb                   Ammar                   It was a pleasure assisting you. Thank you for shopping with us.           08:31 AM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/477164