Subject: Ticket Assigned - Conversation with Curious Horse
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 19 Feb 2020 08:04:53 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Curious Horse Curious Horse                    Hi           11:26 AM, 19th Feb                     Curious Horse                    Follow up for my refund for order # 9767643832           11:27 AM, 19th Feb                   Ammar                   Hi,My name is Ammar How may I help you?             11:28 AM, 19th Feb                     Curious Horse                    what’s the status now of my refund           11:28 AM, 19th Feb                     Curious Horse                    This is almost one month already           11:28 AM, 19th Feb                     Curious Horse                    Don’t reply me that your technical issues of my order is not yet resolved this is going on for almost a month           11:29 AM, 19th Feb                   Ammar                   May I request you to please stay on-hold while I retrieve the information.           11:32 AM, 19th Feb                   Ammar                   May I request you to please stay on-hold while I retrieve the information it will take some time           11:38 AM, 19th Feb                   Ammar                   Please accept my apologies i have already forwarded your issue to the concern team and  still waiting for the response kindly give us more time           11:42 AM, 19th Feb                     Curious Horse                    How many more time I have to wait           11:43 AM, 19th Feb                   Ammar                   we appreciate your patience  with us and cooperation           11:43 AM, 19th Feb                     Curious Horse                    2 months 3 months or it will take a year to resolve the technical issues           11:43 AM, 19th Feb                     Curious Horse                    I stretch my patience already this is not acceptable at all to wait for such a long time           11:44 AM, 19th Feb                   Ammar                   We understand your frustration and please note that  we are working on your issue closely           11:46 AM, 19th Feb                     Curious Horse                    Working on it!!!! Are you sure about that???? No one is even bother to reply my email or even to call me what’s the status already...THIS IS WHAT YOU’RE SAYING WORKING ON IT!!!!           11:48 AM, 19th Feb                   Ammar                   We have already forwarded your concern to our relevant team and they are still working on           11:52 AM, 19th Feb                   Ammar                   We do understand that you must be frustrated due to delay.           11:53 AM, 19th Feb                     Curious Horse                    Tell me one thing           11:53 AM, 19th Feb                   Ammar                   Please accept our sincere apology for this inconvenience.           11:53 AM, 19th Feb                     Curious Horse                    how difficult to resolve the issue           11:54 AM, 19th Feb                     Curious Horse                    I don’t need an apology I need actions in resolving the technical issues           11:55 AM, 19th Feb                     Curious Horse                    I need the refund back to my credit card           11:55 AM, 19th Feb                   Ammar                   We request you to provide us 24-48 hours and we will get back to you on your registered email address with the revert from our concern team.           11:57 AM, 19th Feb                   Ammar                   Is there anything else I can help you with?            12:01 PM, 19th Feb                     Curious Horse                    will see if I will receive an email regarding that as nobody bothers about my mail to [email-masked]           12:01 PM, 19th Feb                   Ammar                   I will email you within the time kindly give 24-48 hours           12:02 PM, 19th Feb                   Ammar                   Is there anything else I can help you with?            12:04 PM, 19th Feb                   Ammar                   Hi, I'm not getting a response from you. Are we still connected?           12:04 PM, 19th Feb                   Ammar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:04 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/469871