Subject: Ticket Assigned - Conversation with Jumping Lantern
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sun, 16 Feb 2020 06:17:44 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jumping Lantern Jumping Lantern                    Hi           10:01 AM, 16th Feb                     Jumping Lantern                    9767747781 is my order no and it was cancelled and amount is 418 AED to deposit in my credit card  please let me know when I can get and no one respond me           10:04 AM, 16th Feb                   Ammar                   Hi,My name is Ammar How may I help you?             10:06 AM, 16th Feb                     Jumping Lantern                    Transaction did 18 January 2020 and as giving me time is 2 to 15 days           10:06 AM, 16th Feb                   Ammar                   May I request you to please stay on-hold while I retrieve the information.           10:06 AM, 16th Feb                     Jumping Lantern                    Thanks ok           10:07 AM, 16th Feb                   Ammar                   Your refund was initiated on 1/23/20           10:08 AM, 16th Feb                     Jumping Lantern                    9767747781 is my order no and it was canceled and amount 418 AED to deposit in my credit card still I am suffering to get refund           10:08 AM, 16th Feb                   Ammar                   Please contact your bank and provide them this token number 157935103500042401           10:09 AM, 16th Feb                     Jumping Lantern                    When it will show on my account ?           10:09 AM, 16th Feb                     Jumping Lantern                    Ok then it will deposit?           10:09 AM, 16th Feb                   Ammar                   it is supposed to be credited to your bank account within 4-15 business days           10:10 AM, 16th Feb                     Jumping Lantern                    We need to provide this token no what bank did ? Please guide me           10:10 AM, 16th Feb                   Ammar                   Kindly contact your bank and provide them the token number           10:10 AM, 16th Feb                     Jumping Lantern                    But is more then 15 days?           10:11 AM, 16th Feb                   Ammar                   and if you did not receive your amount please provide us bank statement from 1/18/20 till today and we will check that and do the needful           10:11 AM, 16th Feb                     Jumping Lantern                    ok I will contact with bank and if something wrong I will contact where I can provide you statements           10:12 AM, 16th Feb                     Jumping Lantern                    I will check online mobile banking statement it is ok           10:12 AM, 16th Feb                   Ammar                   you can provide us the bank statement here           10:15 AM, 16th Feb                     Jumping Lantern                    Ok I will contact and get back to you           10:15 AM, 16th Feb                     Jumping Lantern                    thank you           10:15 AM, 16th Feb                   Ammar                   Is there anything else I can help you with?            10:16 AM, 16th Feb                   Ammar                   It was a pleasure assisting you. Thank you for shopping with us.           10:17 AM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/464478