Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 11 Feb 2020 07:18:36 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           10:57 AM, 11th Feb                     User                    I have 2 questions           10:58 AM, 11th Feb                   Ammar                   Hi,thank you for contacting us, My name is Ammar How may I help you?             10:59 AM, 11th Feb                     User                    I make a big order and right now I got it. But: the motion air sand is dry           11:00 AM, 11th Feb                     User                    And in another toy the baby’s clock don’t have battery, but it’s written that its included           11:01 AM, 11th Feb                     User                    my name is Alina Lupu           11:02 AM, 11th Feb                   Ammar                   Can you provide me your order number            11:02 AM, 11th Feb                     User                    And order nr is 9769744876           11:03 AM, 11th Feb                     User                    If you have whatsapp or facebook, I can send photos           11:04 AM, 11th Feb                   Ammar                   We are sorry for the bad experience that happened to you, you can return the items and we will credited your refund within 4-15 business days           11:06 AM, 11th Feb                     User                    Or say me in which shop can I return them or change           11:07 AM, 11th Feb                     User                    ?           11:08 AM, 11th Feb                     User                    Or how return them?           11:09 AM, 11th Feb                   Ammar                   any nearby  babyshop store           11:09 AM, 11th Feb                     User                    thank you, because we love your online shop, but today I was a little disappointed           11:11 AM, 11th Feb                   Ammar                   Thank you for your trust and shopping with us           11:12 AM, 11th Feb                   Ammar                   Is there anything else I can help you with?            11:12 AM, 11th Feb                     User                    No, only to know, if the item it’s open, it will not be a problem to return?           11:13 AM, 11th Feb                   Ammar                   for avoiding the inconvenienced You can raise a return request on your app           11:14 AM, 11th Feb                   Ammar                   and courier team will come to you and collect the items           11:14 AM, 11th Feb                     User                    Ok, thanks           11:14 AM, 11th Feb                   Ammar                   · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           11:15 AM, 11th Feb                   Ammar                   Is there anything else I can help you with?            11:16 AM, 11th Feb                   Ammar                   It was a pleasure assisting you. Thank you for shopping with us.           11:18 AM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/455854