Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Feb 2020 09:57:49 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, I am trying to pay for an online order with no success at all, I have enough balance yet the payment gets rejected.           01:40 PM, 10th Feb                     User                    I tried, Visa, SADAD and Paypal           01:40 PM, 10th Feb                     User                    None of those worked           01:40 PM, 10th Feb                   Ammar                   Hi,thank you for contacting us, My name is Ammar How may I help you?             01:42 PM, 10th Feb                     User                    Hi, I am trying to pay for an online order with no success at all, I have enough balance yet the payment gets rejected.
I tried, Visa, SADAD and Paypal
None of those worked           01:44 PM, 10th Feb                   Ammar                   we request you to provide us some screenshots of the issue you are facing so we can further assist you. 
​           01:44 PM, 10th Feb                     User                             01:46 PM, 10th Feb                     User                             01:47 PM, 10th Feb                     User                             01:47 PM, 10th Feb                   Ammar                   we request you to install our app and try to pay throgh it           01:48 PM, 10th Feb                     User                    Thats it?           01:49 PM, 10th Feb                     User                    so the website is not reliable enough?           01:49 PM, 10th Feb                     User                    Thanks a lot brother.           01:49 PM, 10th Feb                   Ammar                   Could you please try clearing the cookies and cache of your browser and then try making a purchase? See if that helps.            01:51 PM, 10th Feb                     User                    Ok, I'll do it but I think you better pass a note to the IT team to check the payment gateway once, this is not about the browser.           01:52 PM, 10th Feb                     User                    Thanks for your help once again.           01:52 PM, 10th Feb                   Ammar                   If the issue still prsist please contact us we will forward it to the it team           01:54 PM, 10th Feb                   Ammar                   It was a pleasure taking to you. Thank you for shopping with us.           01:54 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/454317