Subject: New Reply Received - Conversation with mawi7018
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 10 Feb 2020 09:03:50 +0000

Hi Ammar Ali,  The customer has responded to the ticket.  Conversation with mawi7018  Ticket comment <div dir="ltr">Hi Jessie,<div><br></div>
<div>This Shipment has been attempted 3 times. &amp; rejected in the last attempt. I will request for another attempt.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4NTk0OTc2MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.eKcByEt3tpvRMtbs_B7fGg5AcSaV77L_WHx_PSwJPNk" alt="image.png" width="468" height="117"><br>
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<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Mirza Muhammad</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;font-size:10pt;color:rgb(6,31,221);width:290px;vertical-align:top">Account Management</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='font-family:"Times New Roman";font-size:medium' target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a><span style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><strong>M:</strong> +966 594165279</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
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<div>On Mon, Feb 10, 2020 at 8:23 AM Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="MsoNormal">Hi Mirza and Saad,<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Need help on the below case<u></u><u></u>
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<u></u> <u></u>
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, February 10, 2020 8:55 AM<br>
<b>To:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Apoorv Joshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#421896] - Conversation with mawi7018<br>
<b>Importance:</b> High<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Hi <a id="gmail-m_-3954013166471423556OWAAMD0708A77F42B40F0BA85B2C86473BF03" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style="font-family:Calibri,sans-serif;text-decoration:none">@[email-masked]</span></a><u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">This order has been placed since January 16 and it’s almost a month with no proper update about the delivery.<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Where is this order now?<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">S000455090301<u></u><u></u>
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<u></u> <u></u>
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<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, February 4, 2020 6:35 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#421896] - Conversation with mawi7018<u></u><u></u>
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<u></u> <u></u>
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<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10pt;font-family:Verdana,sans-serif;color:indianred"><u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:Verdana,sans-serif">Dear team, <br>
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Well noted and received. We will do our best to have this order delivered tomorrow at the earliest convenience.<br>
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Best regards .<br>
  <u></u><u></u></span></div>
<div><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<span class="gmail-m_-3954013166471423556labelnamesf">Lubna Shehadeh</span><br>
<span class="gmail-m_-3954013166471423556labeltitlesf">Customer Care</span><br>
<span class="gmail-m_-3954013166471423556labelnormal"><a href="https://www.shipa.com" target="_blank" rel="noreferrer"><span style="border:1pt solid windowtext;padding:0in;text-decoration:none"><img width="160" height="160" style="width: 1.6666in; height: 1.6666in" id="gmail-m_-3954013166471423556_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4NTk0OTc2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YOYgraZ6B-pwwp1wSAmLKcdfSfJadrEE_c9CqmpMRHs" alt="Image removed by sender."></span></a></span><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong><span class="gmail-m_-3954013166471423556labelnormal"> 800 SHIPA</span><br>
<span class="gmail-m_-3954013166471423556labelnormal"><a href="https://www.shipa.com" target="_blank" rel="noreferrer"><span style="color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a>
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From:
</span></strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>4/2/2020 3:33 PM GMT+04:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#421896] - Conversation with mawi7018<br>
  <u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket #421896<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"> <u></u><u></u></span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Kindly arrange delivery date again as soon as possible
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>
Hi Team,<br>
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Problem Statement – Late delivery<br>
Order ID – 6461262177<br>
Tracking ID: S000455090301<br>
Assistance Required – Need urgent delivery<br>
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The order was placed on Jan 16, 2020, However. The order has not delivered till now, Please deliver it ASAP.<br>
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Regards,<br>
Ahmad<u></u><u></u></span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1pt;font-family:fdtktid;color:white">421896:1125156</span><span style="font-size:10.5pt;font-family:-apple-system"><u></u><u></u></span>
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