Subject: New Reply Received - Conversation with mawi7018
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 10 Feb 2020 07:26:29 +0000

Hi Ammar Ali,  The customer has responded to the ticket.  Conversation with mawi7018  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d'>Hi Jessie , </span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d'>Order already 3 attempts with rejected from consignee , please confirm if u need reattempt it or return .</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#222222'>Best regards</span></div>
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<span style="font-size:13.5pt;color:#061fdd">Mohammed Saad</span><span style="font-size:13.5pt;color:black"><br></span><span style="font-size:10.0pt;color:#061fdd">Account Management</span><span style="font-size:13.5pt;color:black"><br><img width="211" height="64" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4NTkxODk4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.m3ms6xltlSizbpXfNBSad1tEqDVguwmLdxyRNCDJcrQ" alt="shipa logo"></span>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>M:</span></b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'> +966593314890</span><span style="font-size:13.5pt;color:black"><br></span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#061fdd">[email-masked]</span></a></span><span style="font-size:13.5pt;color:black"><br></span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'><a href="http://shipa.com/logistics-for-business/shipa-delivery/" target="_blank" rel="noreferrer"><span style="color:#061fdd">shipa.com/delivery</span></a></span><span style='font-size:13.5pt;font-family:"Helvetica",sans-serif;color:#888888'></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Max [mailto:<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>] <br><b>Sent:</b> Monday, February 10, 2020 8:24 AM<br><b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Subject:</b> New comment - [#421896] Conversation with mawi7018</span>
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<div><span style="font-size:10.5pt;font-family:-apple-system">There is a new comment in the ticket submitted by mawi7018 to HelpMaxAE</span></div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>Comment added by : Jessie Kathleen Go Caparas<br><br>Comment Content: </span></div>
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<div><div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Mirza and Saad,</span></div></div>
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<div><div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Need help on the below case</span></div></div>
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<div><div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Sent:</b> Monday, February 10, 2020 8:55 AM<br><b>To:</b> Shipa Delivery Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Apoorv Joshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> RE: [#421896] - Conversation with mawi7018<br><b>Importance:</b> High</span></div></div>
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<div><div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a href="mailto:[email-masked]" id="OWAAMD0708A77F42B40F0BA85B2C86473BF03" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a> </span></div></div>
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<div><div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This order has been placed since January 16 and it’s almost a month with no proper update about the delivery.</span></div></div>
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<div><div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Where is this order now?</span></div></div>
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<div><div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">S000455090301</span></div></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Shipa Delivery Support (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Sent:</b> Tuesday, February 4, 2020 6:35 PM<br><b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> RE: [#421896] - Conversation with mawi7018</span>
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<b><i><span style='font-size:13.5pt;font-family:"Verdana",sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>Dear team, <br><br>Well noted and received. We will do our best to have this order delivered tomorrow at the earliest convenience.<br><br>Best regards .<br>  </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style='font-size:10.0pt;font-family:"Verdana",sans-serif'><br><span class="labelnamesf">Lubna Shehadeh</span><br><span class="labeltitlesf">Customer Care</span><br><span class="labelnormal"><a href="https://www.shipa.com" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img width="160" height="160" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4NTg5MzI2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.tlhayjVhxJhZgsuACMhYHhtcxdqKpOdkwik59uWkmPg" alt="Image removed by sender."></span></a></span><br><strong><span style='font-family:"Verdana",sans-serif'>M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br><span class="labelnormal"><a href="https://www.shipa.com" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>From: </span></strong><span style='font-size:10.0pt;font-family:"Verdana",sans-serif'>CST000000006 Shipa Customer Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><strong><span style='font-family:"Verdana",sans-serif'>Sent: </span></strong>4/2/2020 3:33 PM GMT+04:00<br><strong><span style='font-family:"Verdana",sans-serif'>To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><strong><span style='font-family:"Verdana",sans-serif'>Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><strong><span style='font-family:"Verdana",sans-serif'>Subject: </span></strong>Fwd: [#421896] - Conversation with mawi7018<br>  </span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div><div><div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket #421896</span></div></div></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Kindly arrange delivery date again as soon as possible </span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div><div><div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><br>Hi Team,<br><br>Problem Statement – Late delivery<br>Order ID – 6461262177<br>Tracking ID: S000455090301<br>Assistance Required – Need urgent delivery<br><br>The order was placed on Jan 16, 2020, However. The order has not delivered till now, Please deliver it ASAP.<br><br>Regards,<br>Ahmad</span></div></div></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br></span><span style="font-size:1.0pt;font-family:fdtktid;color:white">421896:1125156</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br></span><span style="font-size:1.0pt;font-family:fdtktid;color:white">421896:1125156</span><span style="font-size:10.5pt;font-family:-apple-system"> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/421896