Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 10 Feb 2020 06:48:38 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           10:41 AM, 10th Feb                     User                    I purchased some items online that are small in size. I wanted to return them by going to store but i did not understand the procedure. I clicked in return button online and it said that the courier guy will come and pick and i will be credited. Rather i want to go to store and change them by myself and by something else in place of that at the spot. Pls guide           10:43 AM, 10th Feb                   Ammar                   You can return online purchases through the below these channels:

· You can  book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

You can now drop off your return to any store           10:44 AM, 10th Feb                   Ammar                   You want know to return it to the store ?           10:44 AM, 10th Feb                   Ammar                   Hi, I'm not getting a response from you. Are we still connected?           10:47 AM, 10th Feb                   Ammar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:48 AM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/453890