Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 10 Feb 2020 06:26:55 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           09:32 AM, 10th Feb                     User                    i am using my gift card but there is saying insufficient balance.please solve my problem           09:33 AM, 10th Feb                   Ammar                   Hi,thank you for contacting us, My name is Ammar How may I help you?             09:35 AM, 10th Feb                   Ammar                   Can you share me picture of the gift card so i can help you better           09:35 AM, 10th Feb                     User                    you need a gift card number?           09:36 AM, 10th Feb                   Ammar                   Yes           09:37 AM, 10th Feb                     User                    1595973730611721671324202           09:38 AM, 10th Feb                   Ammar                   Could you please share picture of the gift card           09:39 AM, 10th Feb                     User                    ok           09:39 AM, 10th Feb                     User                    pls check           09:43 AM, 10th Feb                   Ammar                   May I request you to please stay on-hold while I retrieve the information.           09:45 AM, 10th Feb                     User                    ok           09:45 AM, 10th Feb                   Ammar                   Kindly share your registered email id for further assistance.           09:48 AM, 10th Feb                   Ammar                   Hi, I'm not getting a response from you. Are we still connected?           09:50 AM, 10th Feb                     User                    [email-masked]           09:50 AM, 10th Feb                   Ammar                   You have used your gift card in this order number 6464874422           09:52 AM, 10th Feb                   Ammar                   please note that this gift card used only once           09:53 AM, 10th Feb                   Ammar                   and you already used it for this order number : 6464874422           09:53 AM, 10th Feb                   Ammar                   Is there anything else I can help you with?            09:53 AM, 10th Feb                     User                    but there is no order6464874422           09:54 AM, 10th Feb                     User                    i can not see in my order history           09:54 AM, 10th Feb                   Ammar                   still in process you will receive a message of the confirmation or the cancellation of your order within one day           09:56 AM, 10th Feb                     User                    but why i can not see in history?           09:57 AM, 10th Feb                   Ammar                   as i can see your order is still under process now you will see it when the order get the confirmation           09:58 AM, 10th Feb                     User                    please do it fast i want to see order           09:58 AM, 10th Feb                   Ammar                   Sure           09:58 AM, 10th Feb                   Ammar                   Is there anything else I can help you with?            09:59 AM, 10th Feb                     User                    its  also not working please check           10:00 AM, 10th Feb                   Ammar                   This one is used also for the same order           10:01 AM, 10th Feb                     User                    when can i see this order in history detail.it should be display\           10:02 AM, 10th Feb                     User                    ?           10:04 AM, 10th Feb                   Ammar                   please contact us after some time we will confirm you the status of your order           10:05 AM, 10th Feb                     User                    this order is not confirmed?           10:05 AM, 10th Feb                   Ammar                   Right now we are not able to confirm you about the status since your order is still pending           10:06 AM, 10th Feb                     User                    is not confiremd?           10:07 AM, 10th Feb                   Ammar                   no           10:10 AM, 10th Feb                     User                    why not           10:10 AM, 10th Feb                     User                    pls answer fast           10:11 AM, 10th Feb                   Ammar                   due to payment issue           10:12 AM, 10th Feb                     User                    why you did not confirm?it means you are cheation with customers           10:12 AM, 10th Feb                     User                    cancell this order so i can use my gift card for another order           10:13 AM, 10th Feb                   Ammar                   kindly contact us after one hour so we can confirm you about the status of your order           10:13 AM, 10th Feb                   Ammar                   Yes, if your order is not confirm you will get your refund           10:13 AM, 10th Feb                     User                    you mean gift card refund?           10:14 AM, 10th Feb                     User                    please do it fast i want to make new order           10:14 AM, 10th Feb                   Ammar                   sure           10:18 AM, 10th Feb                   Ammar                   Is there anything else I can help you with?            10:18 AM, 10th Feb                     User                    Order #6464738683           10:19 AM, 10th Feb                     User                    i have paid by credit card for above order but i have cancelled so you will refund this amount in my card?           10:20 AM, 10th Feb                   Ammar                   Your refund was initiated on 2/10/20  and it takes 4-15 business days to be credited to your bank account           10:23 AM, 10th Feb                     User                    ok           10:23 AM, 10th Feb                     User                    please do fast all my orders refund and cancellation           10:24 AM, 10th Feb                   Ammar                   Sure           10:24 AM, 10th Feb                   Ammar                   We will do our best to do that           10:24 AM, 10th Feb                   Ammar                   Is there anything else I can help you with?            10:25 AM, 10th Feb                   Ammar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:26 AM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/453866