Subject: Ticket Assigned - Conversation with Pumping Candy
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 10 Feb 2020 05:45:22 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Pumping Candy Pumping Candy                    Hi           09:28 AM, 10th Feb                     Pumping Candy                    Good morning           09:28 AM, 10th Feb                     Pumping Candy                    Could you please help me.. Thank you very much           09:28 AM, 10th Feb                   Ammar                   Hi,thank you for contacting us, My name is Ammar How may I help you?             09:29 AM, 10th Feb                   Ammar                   Hi, I'm not getting a response from you. Are we still connected?           09:30 AM, 10th Feb                   Ammar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:31 AM, 10th Feb                     Pumping Candy                    Yes           09:31 AM, 10th Feb                     Pumping Candy                    Hi           09:31 AM, 10th Feb                     Pumping Candy                    Help me please           09:31 AM, 10th Feb                     Pumping Candy                    I would really appreciate it           09:31 AM, 10th Feb                     Pumping Candy                    Hi           09:33 AM, 10th Feb                     Pumping Candy                    Good morning           09:33 AM, 10th Feb                   Ammar                   How i may help you ?           09:33 AM, 10th Feb                     Pumping Candy                    Its about my order           09:33 AM, 10th Feb                     Pumping Candy                    I didn't get my refund...           09:33 AM, 10th Feb                     Pumping Candy                    I ordered it on Jan 28 2020, buy I cancelled it on the same day ..  But the system didn't initiated my refund           09:34 AM, 10th Feb                     Pumping Candy                             09:35 AM, 10th Feb                     Pumping Candy                    The order number is 9768682427           09:36 AM, 10th Feb                   Ammar                   May I request you to please stay on-hold while I retrieve the information.           09:36 AM, 10th Feb                     Pumping Candy                    Oki           09:36 AM, 10th Feb                     Pumping Candy                    Thank you           09:36 AM, 10th Feb                   Ammar                   Your payment was cancelled on 2/4/20           09:37 AM, 10th Feb                   Ammar                   Please contact your bank and provide them this token number : 158022604100001722           09:37 AM, 10th Feb                     Pumping Candy                    Oki           09:37 AM, 10th Feb                     Pumping Candy                    So that means Max already initiated the refund           09:38 AM, 10th Feb                     Pumping Candy                    So you mean sir, that Max already returned my money but the bank is still not processing?           09:39 AM, 10th Feb                   Ammar                   No, the amount was not transfer to our account so the transaction got cancelled on this date 2/4/20           09:40 AM, 10th Feb                     Pumping Candy                    But why did I didn't get my money back?           09:41 AM, 10th Feb                     Pumping Candy                    Ok I'll just contact ADIB sir           09:41 AM, 10th Feb                     Pumping Candy                    sirt           09:41 AM, 10th Feb                     Pumping Candy                    And provide them of the number you gave me           09:42 AM, 10th Feb                     Pumping Candy                    Thanks           09:42 AM, 10th Feb                   Ammar                   Yes Please           09:44 AM, 10th Feb                   Ammar                   Is there anything else I can help you with?            09:44 AM, 10th Feb                     Pumping Candy                    Ok           09:44 AM, 10th Feb                     Pumping Candy                    That's all sir thanks           09:44 AM, 10th Feb                   Ammar                   It was a pleasure assisting you. Thank you for shopping with us.           09:45 AM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/453827