Subject: Ticket Assigned - Conversation with Chugging Pen
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 05 Feb 2020 12:55:27 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chugging Pen Chugging Pen                    There is no order history but order details shown           04:35 PM, 05th Feb                     Chugging Pen                    How do i place a request to return?           04:35 PM, 05th Feb                   Ammar                   Hi,thank you for contacting us, My name is Ammar How may I help you?             04:35 PM, 05th Feb                   Ammar                   You can return online purchases through the below  channels:

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

You can now drop off your return to any store           04:35 PM, 05th Feb                   Ammar                   Is there anything else I can help you with?            04:37 PM, 05th Feb                     Chugging Pen                    There is order details option obly           04:37 PM, 05th Feb                     Chugging Pen                    no order history           04:37 PM, 05th Feb                   Ammar                   Kindly share your registered email id for further assistance.           04:39 PM, 05th Feb                     Chugging Pen                    [email-masked]           04:40 PM, 05th Feb                   Ammar                   May I request you to please stay on-hold while I retrieve the information.           04:42 PM, 05th Feb                   Ammar                   Please note that these items are not returnable           04:43 PM, 05th Feb                     Chugging Pen                    But what do i do with the wrong shade??           04:44 PM, 05th Feb                     Chugging Pen                    I cleary mentioned that i had ordered rose gold shade           04:44 PM, 05th Feb                     Chugging Pen                    And i got bronze gold...           04:44 PM, 05th Feb                     Chugging Pen                    i dont want it           04:44 PM, 05th Feb                     Chugging Pen                    i haven’t even opened the highlighter           04:45 PM, 05th Feb                     Chugging Pen                    its a mistake from max’s side           04:46 PM, 05th Feb                     Chugging Pen                    I am not responsible n i need my refund           04:46 PM, 05th Feb                     Chugging Pen                    if the items are not returnable then they have to b very careful while sending the products..they should check the details properly..           04:47 PM, 05th Feb                   Ammar                   Ok got it           04:48 PM, 05th Feb                   Ammar                   what colour did you ordered ?           04:48 PM, 05th Feb                   Ammar                   Hi, I'm not getting a response from you. Are we still connected?           04:50 PM, 05th Feb                   Ammar                   kindly send us the picture of the item that you have received so we can help you better           04:53 PM, 05th Feb                   Ammar                   Hi, I'm not getting a response from you. Are we still connected?           04:55 PM, 05th Feb                   Ammar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:55 PM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/445498