Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 09 Jan 2020 06:57:42 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, I place an order on the 6 of Januray at 5 pm           10:39 AM, 09th Jan                     User                    They deducted the money from my account, but didnt get any confirmation email or message           10:40 AM, 09th Jan                     User                    Can you please check?           10:40 AM, 09th Jan                     User                    I dont have login I just made guest login so not sure how to check now           10:40 AM, 09th Jan                   Ammar                   Hi, My name is Ammar How may I help you?             10:44 AM, 09th Jan                   Ammar                   Can you provide me your order number            10:45 AM, 09th Jan                     User                    I dont have the order number           10:45 AM, 09th Jan                     User                    I’m telling you I ddindt get any confirmation email or message           10:45 AM, 09th Jan                   Ammar                   Kindly share your registered email id for further assistance.           10:45 AM, 09th Jan                     User                    Just the money deducted           10:45 AM, 09th Jan                     User                    [email-masked]           10:46 AM, 09th Jan                     User                    0508744285 my phone number           10:46 AM, 09th Jan                     User                    I have asked for click and collect to karama baby shop           10:46 AM, 09th Jan                   Ammar                   May I request you to please stay on-hold while I retrieve the information.           10:48 AM, 09th Jan                     User                    Ok thanks           10:49 AM, 09th Jan                     User                    Total I paid 142.80           10:49 AM, 09th Jan                     User                    At 17:02 6/01/2020           10:49 AM, 09th Jan                   Ammar                   There is no order under this email or phone number on this date           10:51 AM, 09th Jan                   Ammar                   please contact your bank and confirm that           10:51 AM, 09th Jan                     User                    Then why they deducted the money?           10:51 AM, 09th Jan                   Ammar                   please contact your bank and confirm that           10:52 AM, 09th Jan                     User                    And if I get confirmation ?           10:52 AM, 09th Jan                     User                    As it is in my statement           10:52 AM, 09th Jan                     User                    I can see momey got deducted from landmark online ltd           10:53 AM, 09th Jan                   Ammar                   You need to wait for 7 days if the amount is reserved by bank and then print the  bank statement and provide us we will help you in that in case this amount is deducted           10:54 AM, 09th Jan                   Ammar                   Is there anything else I can help you with?            10:56 AM, 09th Jan                   Ammar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:57 AM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/396068