Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Jan 2020 06:42:22 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           10:27 AM, 09th Jan                   Ammar                   Hi, My name is Ammar How may I help you?             10:29 AM, 09th Jan                   Ammar                   Hi, I'm not getting a response from you. Are we still connected?           10:31 AM, 09th Jan                     User                    Yes I am connected           10:32 AM, 09th Jan                     User                    i had an order return last night           10:32 AM, 09th Jan                     User                    however the courier guy did not give me any return receipts, also i did not see any notifications in my app account that the item was collected for return already           10:33 AM, 09th Jan                     User                    order no: 9766257193           10:33 AM, 09th Jan                   Ammar                   May I request you to please stay on-hold while I retrieve the information.           10:35 AM, 09th Jan                     User                    ok           10:35 AM, 09th Jan                   Ammar                   Please note that refund takes 4-15 to be credited and the items still with the courier it will reach our warehouse within 2 days           10:40 AM, 09th Jan                     User                    ok. not for the refund, but just that i did not get confirmation that item has been collected           10:41 AM, 09th Jan                   Ammar                   Yes it has been collected . No worries about that           10:41 AM, 09th Jan                     User                    ok thank u           10:42 AM, 09th Jan                   Ammar                   It was a pleasure assisting you. Thank you for shopping with us.           10:42 AM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/396050