Subject: Ticket Assigned - Conversation with Sailing Candy
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Mon, 06 Jan 2020 06:40:25 +0000 (UTC)

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sailing Candy Sailing Candy                    hi           10:02 AM, 06th Jan                   Ammar                   Hi, My name is Ammar How may I help you?             10:05 AM, 06th Jan                     Sailing Candy                    i have an order which i order on 8th December 2019.  i paid by my credit card SR 260.10. I couldn't get the product and i not even return money too. customer care representative nothing to do for this matter. Should I raise the complaint in Consumer court and asking for penality from you???           10:05 AM, 06th Jan                   Ammar                   Can you provide me your order number            10:06 AM, 06th Jan                     Sailing Candy                    Order #6456063943           10:06 AM, 06th Jan                     Sailing Candy                    Mr. Ammar. Are you people make me mad or not?           10:07 AM, 06th Jan                     Sailing Candy                    nothing to do from your side           10:07 AM, 06th Jan                     Sailing Candy                    asking daily routine question.           10:07 AM, 06th Jan                     Sailing Candy                    My first experience with this fucking online shop...           10:07 AM, 06th Jan                     Sailing Candy                    Really i am going to raise the complaint against your company in court           10:08 AM, 06th Jan                     Sailing Candy                    i paid 260SR           10:08 AM, 06th Jan                     Sailing Candy                    Its almost one month now           10:09 AM, 06th Jan                   Ammar                   We are truly sorry for the bad experience and we promise you to solve this issue . Please give us some time we have raised this issue to the concern team but we did not receive any update but we will raise it again and get back to you as soon as possible           10:11 AM, 06th Jan                     Sailing Candy                    Nothing to do you people. since one month i always ask about this. the same routine massages. This is my first experience with irresponsible customer care people...           10:13 AM, 06th Jan                     Sailing Candy                    Mr. Ammar dont make me crazy...           10:13 AM, 06th Jan                     Sailing Candy                    remind you that its almost one month now...           10:13 AM, 06th Jan                     Sailing Candy                    if you raise the complaint to concern department, why dont they reply on time..... means your entire department doesnt care your cumstomers....           10:15 AM, 06th Jan                   Ammar                   in fact  the issue is with the courier partner so we will contact the management for this issue           10:16 AM, 06th Jan                     Sailing Candy                    i need to solve my issue           10:17 AM, 06th Jan                   Ammar                   We completely  understand your frustration and we will do our best to sort out this issue           10:17 AM, 06th Jan                     Sailing Candy                    i canceled it already           10:17 AM, 06th Jan                     Sailing Candy                    Ammar .. i hope your not child.. dont repeat same dialogues to me. i need to solve this issue within hours. remind you this is my last chat. next i am going to court           10:21 AM, 06th Jan                   Ammar                   I will raise this issue to the concern team right now after closing this chat and get back to you soon kindly give us some time to do that           10:22 AM, 06th Jan                     Sailing Candy                    Give me your concern dept contact number. i can contact directly...           10:22 AM, 06th Jan                   Ammar                   We are really soy we are not able to provide you the concern department number but be assured we will raise your issue to them to solve your issue           10:25 AM, 06th Jan                     Sailing Candy                    Fuck off.....           10:30 AM, 06th Jan                     Sailing Candy                    see you in court....           10:30 AM, 06th Jan                   Ammar                   I am so sorry i request you not to use this unprofessional language  or I have to close this conversation           10:32 AM, 06th Jan                   Ammar                   Is there anything else I can help you with?            10:36 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/390153