Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Jan 2020 02:11:44 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           05:56 AM, 05th Jan                   Ammar                   Hi, My name is Ammar How may I help you?             05:56 AM, 05th Jan                     User                    I have placed an order today           05:57 AM, 05th Jan                     User                    Just now i noticed i have chose wrong colour or shade for my foundation           05:58 AM, 05th Jan                     User                    Can i edit to change this particular product to another shade           05:58 AM, 05th Jan                   Ammar                   Sorry for tha once the order is placed we can not add or delete the items           06:00 AM, 05th Jan                     User                    I want everything in my order i dont want to cancel anything           06:00 AM, 05th Jan                     User                    But i want different shade           06:00 AM, 05th Jan                   Ammar                   I can understand that but we can not change the item           06:01 AM, 05th Jan                   Ammar                   Can you provide me your order number            06:01 AM, 05th Jan                   Ammar                   Hi, I'm not getting a response from you. Are we still connected?           06:03 AM, 05th Jan                     User                    Sure           06:03 AM, 05th Jan                     User                    9766291424           06:03 AM, 05th Jan                   Ammar                   ِSorry this order is confirmed and we are not able even to cancel this item           06:05 AM, 05th Jan                     User                    Oh           06:05 AM, 05th Jan                   Ammar                   But you can place new order and cancel this           06:06 AM, 05th Jan                     User                    But some items i want  in the order i placed are now out of stock :disappointed::sweat::cry:           06:07 AM, 05th Jan                   Ammar                   You can fill your email in the notify me section and you will get message once the items are back in stock           06:09 AM, 05th Jan                     User                    Thankyou for helping me out and have a good day           06:11 AM, 05th Jan                   Ammar                   It was a pleasure assisting you. Thank you for shopping with us.           06:11 AM, 05th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/387994