Subject: New Reply Received - Conversation with MariamShokr
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Jan 2020 10:11:59 +0000

Hi Ammar Ali,  The customer has responded to the ticket.  Conversation with MariamShokr  Ticket comment <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3NTc1NDM3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8btao7Rp3ImeYU3E3uGVrTyUROJuurf7dOJl4pzaYP4"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3NTc1NDM3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9u5WM8-6GkJFhmmRA8Q36CoiO_2nbSg6bHdAtAzU4Ms"><br>
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<div dir="ltr"> Good Day 
<div>Regarding order <span style="-webkit-text-size-adjust: auto">9761319312 you initiated 3 items only and 4th one ( longline textured jacket by 50 dirham)  you cancelled requested of return!!!!! Which I already returned and gave it to driver . Can I understand
 why ?!!!!!</span>
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<span style="-webkit-text-size-adjust: auto">And whatabout order  </span><span style="-webkit-text-size-adjust: auto">9762563320 </span>
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<span style="-webkit-text-size-adjust: auto">I returned 3 items ( 2 scarf and one sneaker ) and until now I didn’t receive refund!!!! <br>
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<div>On 3 Jan 2020, at 14:25, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Mariam Shokr,</div>
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Thank you for contacting us</div>
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We apologize for the inconvenience caused to you</div>
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<div dir="ltr">Your refund of order number 9760050703  has been initiated  on 02/01/20</div>
<div dir="ltr">And the refund of this order number 9761319312 has been initiated  on 29/12/19</div>
<div dir="ltr">Please note that refund takes 4-15 business days to be credited to your account </div>
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Thanks for your understanding and cooperation with us </div>
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Do not hesitate to contact us for further assistance </div>
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Your friends </div>
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Support team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/326852