Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Jan 2020 07:09:29 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User 
                   Hi           03:13 PM, 19th Dec      

            
 Ezzaldeen                   Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?             03:16 PM, 19th Dec 

              
 User 
                   I have ordered a tea set with order no 9764152922           03:16 PM, 19th Dec      

              
 User 
                   on 12th and select pick up option... its been one week and still i did not get an update about the order           03:16 PM, 19th Dec      

              
 User 
                   i even made the payment for the order.. i have reached out to customer carr many times but no response also           03:17 PM, 19th Dec      

            
 Ezzaldeen                   May I request you to please stay on-hold while I retrieve the information.           03:18 PM, 19th Dec 

              
 User 
                   ok           03:18 PM, 19th Dec      

            
 Ezzaldeen                   your order will be in the store within 1-2 days           03:20 PM, 19th Dec 

              
 User 
                   I was told the same 2 days before as well           03:20 PM, 19th Dec      

              
 User 
                   i have been calling every 2 days and getting the same answer           03:21 PM, 19th Dec      

              
 User 
                   i have also been to store twice to check on the order..           03:22 PM, 19th Dec      

              
 User 
                   2-4 days is the estimated time you have given while ordering and now its 7 days already           03:22 PM, 19th Dec      

            
 Ezzaldeen                   we are so sorry for that           03:25 PM, 19th Dec 

              
 User 
                   I cant go and check again and again           03:25 PM, 19th Dec      

              
 User 
                   it wuld be better to get it delivered soon           03:26 PM, 19th Dec      

              
 User 
                   Even i made the payment as well.. atleast i shuld get an update on the order but nothing           03:28 PM, 19th Dec      

              
 User 
                   If it gets late give me a refund for the order           03:30 PM, 19th Dec      

            
 Ezzaldeen                   no           03:30 PM, 19th Dec 

              
 User 
                   i ordered as i need it soon           03:30 PM, 19th Dec      

            
 Ezzaldeen                   you will be informed  once it is there           03:30 PM, 19th Dec 

              
 User 
                   I was told same 2 days back.. if i dont get im gonna cancel order           03:31 PM, 19th Dec      

              
 User 
                   thanks           03:31 PM, 19th Dec      

            
 Ezzaldeen                   i will raise your issue to the concern party           03:31 PM, 19th Dec 

              
 User 
                   yes plz           03:31 PM, 19th Dec      

            
 Ezzaldeen                   and ask them to deliver it           03:32 PM, 19th Dec 

              
 User 
                   yes plz ask them to delivery it to my addreds           03:32 PM, 19th Dec      

            
 Ezzaldeen                   i will do           03:33 PM, 19th Dec 

              
 User 
                   Thanks           03:33 PM, 19th Dec      

            
 Ezzaldeen                   It was a pleasure assisting you. Thank you for shopping with us.           03:35 PM, 19th Dec 

       

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