Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Jan 2020 04:15:57 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           08:01 AM, 04th Jan                   Ammar                   Hi, My name is Ammar How may I help you?             08:01 AM, 04th Jan                   Ammar                   Hi, I'm not getting a response from you. Are we still connected?           08:03 AM, 04th Jan                     User                    I have placed order on Thursday           08:03 AM, 04th Jan                     User                    no change in status of order           08:03 AM, 04th Jan                     User                    I want to know when it will be deliver?           08:03 AM, 04th Jan                   Ammar                   Can you provide me your order number            08:04 AM, 04th Jan                     User                    1 min           08:04 AM, 04th Jan                     User                    9766104523           08:04 AM, 04th Jan                     User                    Are u there?           08:06 AM, 04th Jan                     User                    ??           08:07 AM, 04th Jan                   Ammar                   May I request you to please stay on-hold while I retrieve the information.           08:07 AM, 04th Jan                     User                    Ok           08:08 AM, 04th Jan                   Ammar                   Your order is confirmed and it will be delivered  to you within 4-6 business days           08:09 AM, 04th Jan                     User                    Why 4-6 business days?           08:10 AM, 04th Jan                     User                    Standard delivery time is 2-3 business days           08:11 AM, 04th Jan                   Ammar                   Sorry by mistake yes it is within 2-4 business days only           08:11 AM, 04th Jan                     User                    And as per help section it was mentioned that if I order in between Saturday to Thursday it will be deliver next business day           08:12 AM, 04th Jan                     User                    when order status will change           08:12 AM, 04th Jan                   Ammar                   the delivery time frame extended due to the offers which is running now           08:13 AM, 04th Jan                     User                    I also know my order is confirmed I just want to know what is the problem order status is not changed           08:13 AM, 04th Jan                     User                    it has been 2 days already           08:13 AM, 04th Jan                   Ammar                   If the status did not change today please contact us again           08:13 AM, 04th Jan                     User                    Ok           08:15 AM, 04th Jan                     User                    Thanks           08:15 AM, 04th Jan                   Ammar                   It was a pleasure taking to you. Thank you for shopping with us.           08:15 AM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/386359