Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jan 2020 07:07:18 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           10:54 AM, 02nd Jan                   Bot                   أهلا مرة أخرى!           10:54 AM, 02nd Jan                     User                    english           10:54 AM, 02nd Jan                   Ammar                   مرحبا معك عمار كيف يمكنني مساعدتك  ؟           10:55 AM, 02nd Jan                     User                    english!           10:55 AM, 02nd Jan                   Ammar                   Hi, My name is Ammar How may I help you?             10:55 AM, 02nd Jan                     User                    Hi           10:55 AM, 02nd Jan                     User                    im checking on three refunds please. Its already 2 months and i still havent received it.           10:56 AM, 02nd Jan                   Ammar                   Can you provide me your order number            10:56 AM, 02nd Jan                     User                    first one           10:56 AM, 02nd Jan                     User                    Order #9763211018           10:57 AM, 02nd Jan                     User                    im not seeing the other orders i made. Why does this website keep deleting the previous order history?           10:57 AM, 02nd Jan                   Ammar                   You are taking about this order number ?> 9763211018           10:58 AM, 02nd Jan                     User                    yes thats 1           10:58 AM, 02nd Jan                     User                    but there should be three. i just looked in "order history" on my account and the previous orders are gone. Why do you people delete previous order history. It doesnt make sense.           10:59 AM, 02nd Jan                   Ammar                   The transaction of this order was cancelled on 12/4/19 11:27           11:00 AM, 02nd Jan                     User                    Order #2     9760000229           11:00 AM, 02nd Jan                   Ammar                   Please contact your bank for more details and provide them this token number 157540050100039428           11:00 AM, 02nd Jan                     User                    Order #3   9762526378           11:01 AM, 02nd Jan                   Ammar                   for the second order the refund was initiated on  12/25/19  and it will take 4-15 business days to be transferred to your bank account           11:01 AM, 02nd Jan                     User                    Is that token number for 1 order? what about the other 2?           11:02 AM, 02nd Jan                     User                    Can I have all the reference number or token numbers for all the three transactions. SO i call the bank and check myself. Because i dont understand how 2 months ago I placed an order and we are still having issue about it.           11:03 AM, 02nd Jan                   Ammar                   This token number for the second order 157345315900049941           11:03 AM, 02nd Jan                     User                    Thank you. and the third?           11:03 AM, 02nd Jan                   Ammar                   for the third order the refund was initiated on  12/28/19  and it will take 4-15 business days to be transferred to your bank account           11:04 AM, 02nd Jan                   Ammar                   Token number for the third order number is 157494023700099865           11:05 AM, 02nd Jan                   Ammar                   Is there anything else I can help you with?            11:05 AM, 02nd Jan                     User                    Right now no. I will call the bank first. thanks.           11:06 AM, 02nd Jan                   Ammar                   It was a pleasure assisting you. Thank you for shopping with us.           11:07 AM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/383315