Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 31 Dec 2019 09:30:21 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, My mother just received her order. One of the items was damaged and in horrible conditions upon arrival, The other item was shown that the quality was 98% cotton when it actually is 95% polyester.           01:09 PM, 31st Dec                   Ammar                   Hi, My name is Ammar How may I help you?             01:14 PM, 31st Dec                     User                    Hello           01:14 PM, 31st Dec                     User                    Can you read the above sent message?           01:14 PM, 31st Dec                   Ammar                   May I request you to please stay on-hold while I retrieve the information.           01:16 PM, 31st Dec                     User                    Sure, Take your time           01:16 PM, 31st Dec                   Ammar                   Sorry for inconvenienced that caused to you , You can return the product and get the refund within 4-15 business days           01:19 PM, 31st Dec                     User                    What is the process of returning an item           01:19 PM, 31st Dec                     User                    Can I get it exchanged?           01:20 PM, 31st Dec                     User                    I payed for Cash on Delivery so will I have to pay that again?           01:20 PM, 31st Dec                     User                    Can I go directly to the store and exchange it?           01:22 PM, 31st Dec                   Ammar                   You can return online purchases through the below three channels:

· You can contact our customer support team on to book a return and to be notified of the refund amount based on our return policy.

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· 

You can now drop off your return to any store           01:24 PM, 31st Dec                   Ammar                   Exchange is not available currently E           01:24 PM, 31st Dec                     User                    How about a cash refund?           01:25 PM, 31st Dec                   Ammar                   If you paid cash on delivery you will get cash           01:25 PM, 31st Dec                     User                    Alright, Will we need to provide anything?           01:26 PM, 31st Dec                   Ammar                   just the order number           01:27 PM, 31st Dec                   Ammar                   Is there anything else I can help you with?            01:27 PM, 31st Dec                   Ammar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:30 PM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/379217