Subject: Ticket Assigned - Conversation with mohammed riyas parammal
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 22 Dec 2019 08:36:28 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed riyas parammal mohammed riyas parammal                    Hello           11:18 AM, 22nd Dec                   Bot                   أهلا مرة أخرى!           11:18 AM, 22nd Dec                     mohammed riyas parammal                    Hello           11:18 AM, 22nd Dec                   Bot                   أهلا مرة أخرى!           11:18 AM, 22nd Dec                     mohammed riyas parammal                    Hi           11:18 AM, 22nd Dec                   Ammar                   Hi, My name is Ammar How may I help you?             11:18 AM, 22nd Dec                     mohammed riyas parammal                    Where is my order           11:19 AM, 22nd Dec                     mohammed riyas parammal                    Please check previous my message           11:19 AM, 22nd Dec                     mohammed riyas parammal                    I don’t like to repeat again           11:19 AM, 22nd Dec                     mohammed riyas parammal                    :rage:           11:19 AM, 22nd Dec                   Ammar                   May I request you to please stay on-hold while I retrieve the information.           11:20 AM, 22nd Dec                     mohammed riyas parammal                    Ok           11:20 AM, 22nd Dec                   Ammar                   Can you provide me your order number            11:22 AM, 22nd Dec                     mohammed riyas parammal                    :face_with_rolling_eyes::face_with_rolling_eyes::face_with_rolling_eyes:           11:22 AM, 22nd Dec                     mohammed riyas parammal                    They already compliment           11:22 AM, 22nd Dec                     mohammed riyas parammal                    You want compliment number           11:22 AM, 22nd Dec                     mohammed riyas parammal                    6456343542-order number           11:24 AM, 22nd Dec                     mohammed riyas parammal                    355901- compliment number           11:24 AM, 22nd Dec                     mohammed riyas parammal                    Then what you want :rage:           11:25 AM, 22nd Dec                     mohammed riyas parammal                    It’s so bad your service           11:25 AM, 22nd Dec                     mohammed riyas parammal                    I ordered 10 December           11:25 AM, 22nd Dec                     mohammed riyas parammal                    Today what is the date...????           11:26 AM, 22nd Dec                     mohammed riyas parammal                    Are you there :rage:           11:26 AM, 22nd Dec                     mohammed riyas parammal                    I’m asking to you           11:26 AM, 22nd Dec                   Ammar                   May I request you to please stay on-hold while I retrieve the information.           11:27 AM, 22nd Dec                     mohammed riyas parammal                    What information you want now           11:28 AM, 22nd Dec                     mohammed riyas parammal                    Everyday someone coming and tell the same word, at last they said they requested requested .....           11:29 AM, 22nd Dec                     mohammed riyas parammal                    What is this           11:29 AM, 22nd Dec                     mohammed riyas parammal                    If you can’t found my order, then why you sitting there???           11:30 AM, 22nd Dec                   Ammar                   As we can your compliment has raised and still waiting the response from the courier team           11:30 AM, 22nd Dec                     mohammed riyas parammal                    I don’t want your same words           11:31 AM, 22nd Dec                     mohammed riyas parammal                    Every one said Same like you           11:31 AM, 22nd Dec                     mohammed riyas parammal                    I will complaint to the court           11:31 AM, 22nd Dec                   Ammar                   We will try our best to solve your issue as soon as possible           11:32 AM, 22nd Dec                     mohammed riyas parammal                    Don’t try           11:33 AM, 22nd Dec                     mohammed riyas parammal                    How many times I contacted you           11:33 AM, 22nd Dec                     mohammed riyas parammal                    Check           11:33 AM, 22nd Dec                     mohammed riyas parammal                    You don’t know the Saudi Arabia rule ...           11:33 AM, 22nd Dec                   Ammar                   We are truly sorry for inconvenienced that caused to you . We will try our best to solve your issue as soon as possible           11:34 AM, 22nd Dec                     mohammed riyas parammal                    If you can’t then why said 5- 7 days           11:34 AM, 22nd Dec                     mohammed riyas parammal                    Noooo I didn’t want like your words           11:34 AM, 22nd Dec                     mohammed riyas parammal                    I need the solution now           11:34 AM, 22nd Dec                     mohammed riyas parammal                    I need compensation :rage:           11:36 AM, 22nd Dec                   Ammar                   That is all i can do i will raise the issue to the concern team again           11:43 AM, 22nd Dec                     mohammed riyas parammal                    :smirk:           11:44 AM, 22nd Dec                     mohammed riyas parammal                    How many good parcel service in this Saudi Arabia           11:45 AM, 22nd Dec                     mohammed riyas parammal                    Aramax same like           11:45 AM, 22nd Dec                     mohammed riyas parammal                    Then why you collecting the additional payment for service           11:46 AM, 22nd Dec                     mohammed riyas parammal                    I need the solution now           11:46 AM, 22nd Dec                     mohammed riyas parammal                    Otherwise I will complaint to the Saudi police to your company           11:47 AM, 22nd Dec                     mohammed riyas parammal                    I need my order today, must must must:rage::rage::rage:           11:47 AM, 22nd Dec                   Ammar                   We will try our best to solve your issue as soon as possible           11:48 AM, 22nd Dec                     mohammed riyas parammal                    Don’t said like that :rage::rage::rage:           11:48 AM, 22nd Dec                     mohammed riyas parammal                    What I said           11:48 AM, 22nd Dec                     mohammed riyas parammal                    I need my solution now           11:48 AM, 22nd Dec                     mohammed riyas parammal                    Don’t said try best try best... okkkkk           11:48 AM, 22nd Dec                     mohammed riyas parammal                    Are you there or not           11:53 AM, 22nd Dec                     mohammed riyas parammal                    Tell me the reason           11:53 AM, 22nd Dec                     mohammed riyas parammal                    Why you didn’t delivered my order not yet           11:53 AM, 22nd Dec                   Ammar                   Your order has been shipped from our warehouse  on  11/12/19  with shippa courier , We will contact them again to deliver your order on priority basis , kindly give us some time           11:55 AM, 22nd Dec                     mohammed riyas parammal                    You shipped from America :rage:           11:55 AM, 22nd Dec                     mohammed riyas parammal                    ???           11:55 AM, 22nd Dec                     mohammed riyas parammal                    I can’t understand           11:55 AM, 22nd Dec                     mohammed riyas parammal                    I just maximum 20 or 25 kilometres from here,           11:57 AM, 22nd Dec                     mohammed riyas parammal                    If they shipped then where is gone ...? This is shipped not today or yesterday, shipped on 11-12-19,           11:58 AM, 22nd Dec                   Ammar                   We can understand the frustration.           12:00 PM, 22nd Dec                   Ammar                   Please accept our sincere apology for delay.           12:00 PM, 22nd Dec                     mohammed riyas parammal                    Nooo           12:01 PM, 22nd Dec                     mohammed riyas parammal                    I can’t accept that           12:01 PM, 22nd Dec                   Ammar                   We will defiantly get in touch with the courier team to check why there's delay for your order.           12:01 PM, 22nd Dec                     mohammed riyas parammal                    Everyday I contacted you, then I didn’t receive any correct information from your side           12:02 PM, 22nd Dec                     mohammed riyas parammal                    I need compensation, otherwise I will complaint,           12:03 PM, 22nd Dec                   Ammar                   We are providing you the same information which we have.           12:03 PM, 22nd Dec                     mohammed riyas parammal                    I need compensation           12:03 PM, 22nd Dec                   Ammar                   Please allow me some moment so we can check with our concern team.           12:04 PM, 22nd Dec                     mohammed riyas parammal                    Ok           12:04 PM, 22nd Dec                     mohammed riyas parammal                    I’m waiting           12:04 PM, 22nd Dec                     mohammed riyas parammal                    I need solution now           12:05 PM, 22nd Dec                   Ammar                   Thank you for staying connected.           12:06 PM, 22nd Dec                   Ammar                   As a token of apology we can offer you 23 SAR voucher which you can redeem in your future purchase.           12:07 PM, 22nd Dec                     mohammed riyas parammal                    :smirk::smirk::smirk:           12:07 PM, 22nd Dec                     mohammed riyas parammal                    No need           12:07 PM, 22nd Dec                     mohammed riyas parammal                    I ordered cash on delivery, 236.00 Sar , I will defect from there           12:08 PM, 22nd Dec                   Ammar                   We are really sorry but more than that we are unable to offer you.           12:08 PM, 22nd Dec                     mohammed riyas parammal                    I will pay only 186.00 sar only           12:08 PM, 22nd Dec                     mohammed riyas parammal                    Otherwise I will go to the next steps           12:09 PM, 22nd Dec                   Ammar                   As you have placed the order for cash on delivery you have to pay the same amount.           12:09 PM, 22nd Dec                     mohammed riyas parammal                    I know, how to go           12:09 PM, 22nd Dec                     mohammed riyas parammal                    OKey           12:09 PM, 22nd Dec                     mohammed riyas parammal                    I didn’t pay the full amount           12:09 PM, 22nd Dec                     mohammed riyas parammal                    You are the responsibility for that           12:10 PM, 22nd Dec                     mohammed riyas parammal                    Otherwise I don’t want my items, I will complaint to the court           12:10 PM, 22nd Dec                   Ammar                   Please accept my apology, rest assured we will definitely check with our courier team.           12:10 PM, 22nd Dec                     mohammed riyas parammal                    No need           12:10 PM, 22nd Dec                     mohammed riyas parammal                    I need my order today, if you can’t delivered today, I didn’t pay the full amount           12:11 PM, 22nd Dec                   Ammar                   Sir, We do understand the situation but in order to provide you shift resolution we need to get in touch with the courier team to check why there's delay in delivery.           12:12 PM, 22nd Dec                     mohammed riyas parammal                    I didn’t receive my order today I will complaint to your company           12:12 PM, 22nd Dec                   Ammar                   We are sorry as we are unable to commit the delivery for today itself but we will do our best you provide you the order on priority basis.           12:13 PM, 22nd Dec                     mohammed riyas parammal                    Noo need           12:13 PM, 22nd Dec                     mohammed riyas parammal                    If you can’t accept my words, just tell me           12:14 PM, 22nd Dec                   Ammar                   Sir as we have already informed you earlier on cash on delivery orders you have to pay the same amount.           12:14 PM, 22nd Dec                     mohammed riyas parammal                    I will move the next step           12:14 PM, 22nd Dec                   Ammar                   Please provide us your email address we will update you soon regarding your order.           12:14 PM, 22nd Dec                     mohammed riyas parammal                    No need           12:15 PM, 22nd Dec                     mohammed riyas parammal                    Before I updated my mobile number iqama number and email address           12:15 PM, 22nd Dec                     mohammed riyas parammal                    Then there is no response from your side           12:15 PM, 22nd Dec                     mohammed riyas parammal                    Ok leave it           12:15 PM, 22nd Dec                     mohammed riyas parammal                    I will complaint to police           12:16 PM, 22nd Dec                   Ammar                   Sir we will do our best to arrange a delivery as soon as possible.           12:16 PM, 22nd Dec                     mohammed riyas parammal                    Don’t said like that :rage:           12:17 PM, 22nd Dec                     mohammed riyas parammal                    How many times said same like this word from your side...then any actions you take???           12:18 PM, 22nd Dec                   Ammar                   Sir please allow us some time and we will get back to you via email.           12:19 PM, 22nd Dec                   Ammar                   As we also need to check with the courier team.           12:19 PM, 22nd Dec                     mohammed riyas parammal                    Noo need           12:19 PM, 22nd Dec                   Ammar                   The order has been already shipped from the warehouse and it's not with us.           12:19 PM, 22nd Dec                     mohammed riyas parammal                    If they shipped, then where is my order :rage::rage::rage:           12:20 PM, 22nd Dec                   Ammar                   We so understand the situation that you are waiting for your order.           12:20 PM, 22nd Dec                     mohammed riyas parammal                    They shipped from London or America???           12:20 PM, 22nd Dec                   Ammar                   In order to give you the proper details we require some time, so we can investigate the concern with courier team.           12:21 PM, 22nd Dec                   Ammar                   Please provide us 24-48 hours and we will get back to you with an update regarding your order.           12:21 PM, 22nd Dec                     mohammed riyas parammal                    You are a good company then why you provide the shipping the bad company???           12:22 PM, 22nd Dec                     mohammed riyas parammal                    No need 24-48 hours           12:22 PM, 22nd Dec                     mohammed riyas parammal                    I need now now now           12:22 PM, 22nd Dec                     mohammed riyas parammal                    :rage::rage::rage:           12:22 PM, 22nd Dec                   Ammar                   Sorry sir as we have informed you earlier           12:22 PM, 22nd Dec                     mohammed riyas parammal                    Nooo           12:22 PM, 22nd Dec                     mohammed riyas parammal                    I need now           12:22 PM, 22nd Dec                   Ammar                   We also require some time to investigate the concern           12:22 PM, 22nd Dec                   Ammar                   Please accept our apology for delay           12:23 PM, 22nd Dec                     mohammed riyas parammal                    If you can’t, just tell me           12:23 PM, 22nd Dec                   Ammar                   Please allow us  24-48 hours           12:23 PM, 22nd Dec                     mohammed riyas parammal                    Nooooo           12:23 PM, 22nd Dec                   Ammar                   Sir without investigate the concern, we are unable to give you any exact update regarding your order.           12:24 PM, 22nd Dec                     mohammed riyas parammal                    What I said :rage:           12:24 PM, 22nd Dec                     mohammed riyas parammal                    Before they already investigated :rage::rage::rage:           12:25 PM, 22nd Dec                     mohammed riyas parammal                    Then what is the results :rage::rage::rage: nothing           12:25 PM, 22nd Dec                   Ammar                   We are sincerely sorry for that, we also request you to provide us some time.           12:26 PM, 22nd Dec                   Ammar                   We will definitely look into this concern and will update you soon regarding the shipment.           12:27 PM, 22nd Dec                     mohammed riyas parammal                    :smirk:           12:27 PM, 22nd Dec                   Ammar                   For sure we will update you within 24-48 hours regarding your shipment.           12:28 PM, 22nd Dec                     mohammed riyas parammal                    No need           12:28 PM, 22nd Dec                     mohammed riyas parammal                    I can’t wait until that time           12:29 PM, 22nd Dec                   Ammar                   So please let me know sir, if you wish to cancel the order.           12:29 PM, 22nd Dec                     mohammed riyas parammal                    If I cancel then why I ordered :rage::rage::rage:           12:30 PM, 22nd Dec                     mohammed riyas parammal                    Are you kidding me???           12:30 PM, 22nd Dec                   Ammar                   So we request you to provide us 24-48 hours so we can arrange the shipment           12:30 PM, 22nd Dec                     mohammed riyas parammal                    Nooo           12:30 PM, 22nd Dec                     mohammed riyas parammal                    I need my order today           12:30 PM, 22nd Dec                   Ammar                   Sir we are sorry to inform you but we are unable to commit the exact delivery date.           12:31 PM, 22nd Dec                   Ammar                   Rest assured we will do our best to deliver the order as soon as possible.           12:31 PM, 22nd Dec                     mohammed riyas parammal                    Ok bye           12:31 PM, 22nd Dec                     mohammed riyas parammal                    I will take decision           12:32 PM, 22nd Dec                   Ammar                   We are sorry but we will our best to deliver the order on priority.           12:32 PM, 22nd Dec                   Ammar                   Please allow 24-48 hours and we will update you soon.           12:33 PM, 22nd Dec                   Ammar                   Hi, I'm not getting a response from you. Are we still connected?           12:34 PM, 22nd Dec                   Ammar                   It was pleasure assisting you. we will update you soon           12:35 PM, 22nd Dec                   Ammar                   Hi, 

Looks like we are not connected. 

Please feel free to reach out to us on 800-1111027 or you can drop us an email – [email-masked]
Thank you for shopping with us.           12:36 PM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/359957