Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Mon, 16 Dec 2019 13:19:28 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                             04:38 PM, 16th Dec                     User                    Hi...Need to return..           04:38 PM, 16th Dec                   Ammar                   Hi, My name is Ammar How may I help you?             04:40 PM, 16th Dec                     User                    Reason for return: Size not correct, colour is different, ordered 2 pieces only got 1 piece           04:40 PM, 16th Dec                     User                    can u pls help me how to cancel  & get refund           04:41 PM, 16th Dec                     User                    Hi           04:41 PM, 16th Dec                     User                    Mr. Ammar           04:41 PM, 16th Dec                   Ammar                   You can return online purchases through the below three channels:

· You can contact our customer support team on to book a return and to be notified of the refund amount based on our return policy.

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· 

You can now drop off your return to any store           04:43 PM, 16th Dec                   Ammar                   Is there anything else I can help you with?            04:44 PM, 16th Dec                   Ammar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:44 PM, 16th Dec                     User                    Can u pls provide correct contact number to call & cancel ?           04:45 PM, 16th Dec                   Ammar                   800-SHOEMART (800-74636278)‎           04:45 PM, 16th Dec                     User                    I purchased this product as a guest user           04:45 PM, 16th Dec                     User                    this number is not working           04:46 PM, 16th Dec                     User                    tried several times           04:46 PM, 16th Dec                     User                    can u Pls help me to cancel this?           04:46 PM, 16th Dec                   Ammar                   Can you provide me your order number            04:47 PM, 16th Dec                     User                    8260           04:47 PM, 16th Dec                   Ammar                   ؟           04:49 PM, 16th Dec                     User                    Wat happened?           04:49 PM, 16th Dec                   Ammar                   Kindly share your registered email id for further assistance.           04:49 PM, 16th Dec                     User                    [email-masked]           04:50 PM, 16th Dec                   Ammar                   There is no order under this email           04:51 PM, 16th Dec                     User                    I purchased as a guest user           04:51 PM, 16th Dec                   Ammar                   which email dod you use           04:52 PM, 16th Dec                   Ammar                   did *           04:52 PM, 16th Dec                     User                    The same id which I mentioned           04:52 PM, 16th Dec                     User                             04:53 PM, 16th Dec                     User                    Pls check I got this email after my online purchase           04:53 PM, 16th Dec                   Ammar                   Are ordering in India           04:53 PM, 16th Dec                   Ammar                   Are you ordering in india ?           04:54 PM, 16th Dec                     User                    Yes...can u pls help to cancel this order           04:54 PM, 16th Dec                     User                    Else pls give me proper contact number so that I can & cancel my order. Sent e-mail also but no response           04:57 PM, 16th Dec                     User                    Mr.Ammar? R u there?           04:59 PM, 16th Dec                   Nitesh                   We apologise for the delay in response.           05:00 PM, 16th Dec                   Nitesh                   We request you to reach out to the store from where you've purchased the order and return the order.           05:01 PM, 16th Dec                     User                    I purchased online. Now I am not able to find any proper contact number & e-mail. Pls help me in this to sort out.           05:02 PM, 16th Dec                   Nitesh                   We're sorry, but at the moment, we only deliver within the UAE, KSA, Bahrain and Kuwait.           05:03 PM, 16th Dec                   Nitesh                   We don't deliver the items in India.           05:04 PM, 16th Dec                     User                    But pls give me india contact number           05:04 PM, 16th Dec                     User                    Is ur branch is not in India?           05:05 PM, 16th Dec                   Nitesh                   You can purchase the items from the store, however online purchases is not available in India.           05:07 PM, 16th Dec                     User                    Can u pls give me the store address in India?           05:08 PM, 16th Dec                   Nitesh                   As we can check on the shipment, it seems that you've ordered from a different shop, and a contact number is mentioned along with the address. Kindly contact on that phone number for your querries.           05:14 PM, 16th Dec                     User                    Nobody is picking up the number           05:16 PM, 16th Dec                   Nitesh                   We sincerely apologise, however it seems that the order has been placed from another platform as we don't provide delivery in India.           05:17 PM, 16th Dec                     User                    Anyway Tks for ur response...           05:18 PM, 16th Dec                   Nitesh                   We thank you for your understanding and co-operation.           05:18 PM, 16th Dec                   Nitesh                   It was a pleasure assisting you. Thank you for contacting us.           05:19 PM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/348102