Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 14 Dec 2019 08:46:40 +0000

Hi Ammar Ali,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:26 PM, 14th Dec                     User                    i order click and collect and need my order urgent , can you please check the status of my order if possible to speed it up           12:27 PM, 14th Dec                   Ammar                   Hi, My name is Ammar How may I help you?             12:27 PM, 14th Dec                     User                    my order number is 7664223683           12:28 PM, 14th Dec                     User                    it possible I can collect it from any where           12:29 PM, 14th Dec                     User                    are you there ?           12:29 PM, 14th Dec                     User                    Hello?           12:30 PM, 14th Dec                   Ammar                   May I request you to please stay on-hold while I retrieve the information.           12:30 PM, 14th Dec                     User                    waiting           12:31 PM, 14th Dec                   Ammar                   Please note that shipment to the store  takes 2-4 business days and it can not be collected from another location           12:32 PM, 14th Dec                   Ammar                   Is there anything else I can help you with?            12:32 PM, 14th Dec                     User                    But it’s not mentioned in the web site at the time of ordering           12:33 PM, 14th Dec                     User                    I select click and collect to minimize the waiting time           12:34 PM, 14th Dec                     User                    i need it today           12:34 PM, 14th Dec                     User                    please escalate my case to your supervisor           12:34 PM, 14th Dec                     User                    or any one can solve my issue           12:34 PM, 14th Dec                     User                    I need the items today           12:34 PM, 14th Dec                   Ammar                   One day is not possible but be assured we will try our best to do that           12:35 PM, 14th Dec                   Ammar                   Is there anything else I can help you with?            12:37 PM, 14th Dec                     User                    I did not understand?           12:38 PM, 14th Dec                     User                    I gone though your terms and conditions it’s dose not mentioned for click and collect how long it’s will take           12:40 PM, 14th Dec                     User                    only I will receive email and SMS if my items are ready           12:40 PM, 14th Dec                     User                    so please check again internally if I can collect it from some where even from your store or dispatch place ?           12:41 PM, 14th Dec                     User                    Waiting for your support           12:42 PM, 14th Dec                   Ammar                   May I request you to please stay on-hold while I retrieve the information.           12:43 PM, 14th Dec                   Ammar                   I confirmed that Click and collect takes 1-2 business days and we will try to make it ready on  time           12:45 PM, 14th Dec                   Ammar                   Is there anything else I can help you with?            12:46 PM, 14th Dec                   Ammar                   It was a pleasure assisting you. Thank you for shopping with us.           12:46 PM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/342442